Jessica Roeger

Associate Director of Student Accounts & Military Services • Remote

Professional Overview

Jessica Roeger is an experienced higher education professional with a strong background in student accounts, military services, and operations management. As the Associate Director of Student Accounts & Military Services at Colorado State University Global, she oversees the university's student billing processes, military education benefits, and related support services. Jessica's expertise spans student financial aid, account reconciliation, and VA school certifications, enabling her to provide exceptional service to the institution's diverse student population.

Experience Summary

Current Role

As the Associate Director of Student Accounts & Military Services at Colorado State University Global, Jessica is responsible for managing the university's student billing operations, ensuring accurate and timely processing of tuition and fees. She also serves as the VA School Certifying Official, providing guidance and support to military-affiliated students in navigating their education benefits. Under her leadership, the student accounts team has streamlined processes, improved communication, and enhanced the overall experience for students.

Career Progression

Prior to her current role, Jessica held various positions within Colorado State University Global, including Student Billing Services Manager and Military Benefits Team Lead. In these roles, she demonstrated a keen understanding of the unique needs of military students and developed innovative solutions to enhance their educational journey. Jessica's ability to collaborate cross-functionally and her dedication to student success have been instrumental in her career progression.

In addition to her professional responsibilities, Jessica has been actively involved in volunteer work at Demi's Animal Rescue, where she has held leadership roles in development and operations, contributing to the organization's growth and impact.

Academic Background

Jessica holds a Bachelor's degree in Business Administration from the University of Colorado Denver, where she demonstrated academic excellence and a strong commitment to her studies.

Areas of Expertise

• Student accounts management

• Military education benefits administration

• VA school certification and compliance

• Financial aid and billing processes

• Operations and project management

• Stakeholder collaboration and communication

• Continuous process improvement

Professional Impact

Under Jessica's leadership, the student accounts and military services teams at Colorado State University Global have achieved significant improvements in service delivery, client satisfaction, and operational efficiency. Her innovative approach to streamlining processes and enhancing the student experience has positively impacted the university's military-affiliated population, contributing to improved retention and graduation rates.

Conclusion

With her extensive experience in higher education and a proven track record of success, Jessica Roeger is a valuable asset to Colorado State University Global. Her dedication to student success, strong operational expertise, and collaborative leadership style make her a trusted partner in driving the university's strategic initiatives. Jessica is poised to continue making a meaningful impact in her current role and within the broader higher education industry.