Jessica Street
Director of Patient Financial Services | Charlotte, North Carolina, United States
Professional Overview
Jessica Street is an experienced healthcare finance professional with a proven track record of driving revenue cycle optimization and improving patient financial services. As the Director of Patient Financial Services at WellSpan Health, she leverages her expertise in revenue cycle management, billing operations, and data analytics to enhance the patient experience and ensure financial sustainability for the organization.
Experience Summary
Current Role
As the Director of Patient Financial Services at WellSpan Health, Jessica is responsible for overseeing all aspects of the revenue cycle, including patient registration, insurance verification, billing, collections, and financial counseling. She leads a team of 25 professionals and has implemented strategic initiatives that have resulted in a 12% reduction in denials and a 15% increase in clean claim rates over the past two years.
Career Progression
Prior to her current role, Jessica served as the Revenue Cycle System Manager at Children's Healthcare of Atlanta, where she successfully implemented a new patient accounting system that improved data accuracy and streamlined billing workflows. Before that, she held various positions at Ensemble Health Partners, including Revenue Cycle Manager and Supervisor of Revenue Cycle, where she demonstrated her ability to optimize revenue cycle operations and drive process improvements.
Academic Background
Jessica holds a Bachelor of Science in Business Administration with a concentration in Healthcare Management from the University of North Carolina at Charlotte. She is also a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Billing and collections
- Data analytics and reporting
- Process improvement and workflow optimization
- Team leadership and staff development
Professional Impact
Under Jessica's leadership, the patient financial services team at WellSpan Health has achieved significant improvements in key performance metrics, including a 20% reduction in days in accounts receivable and a 92% patient satisfaction rating for financial counseling services. Jessica's strategic vision and collaborative approach have been instrumental in enhancing the organization's financial performance and improving the overall patient experience.
Conclusion
With her extensive experience in healthcare finance and her proven ability to drive operational excellence, Jessica Street is a valuable asset to the WellSpan Health team. Her commitment to innovation and her focus on delivering high-quality patient financial services position her as a respected leader in the industry.
