Professional Overview

Jeth Lysander Belen is a seasoned operations manager with a strong background in managing teams and driving business growth. Currently, he serves as an Operations Manager at Concentrix, where he oversees daily operations and implements strategies to enhance efficiency. His key expertise areas include team management, process improvement, and customer service, with a focus on the business process outsourcing (BPO) industry.

Experience Summary

Current Role

As an Operations Manager at Concentrix, Jeth is responsible for managing operational teams, driving performance improvements, and ensuring customer satisfaction. He has been instrumental in implementing process improvements, resulting in enhanced efficiency and productivity. His current role has a significant impact on the industry, as he contributes to delivering high-quality services to clients.

Career Progression

Jeth's career progression is marked by notable roles, including his position as Business Owner at OEL Food Store, Operations Manager at Convergys, Senior Team Lead at Convergys, and Team Lead at Touch Asia Contact Solutions (Phils.), Inc. Throughout his career, he has demonstrated significant growth, taking on increasingly complex responsibilities and achieving key milestones. His career trajectory is characterized by his ability to adapt to new challenges and drive results-oriented solutions.

Academic Background

Jeth holds a Bachelor of Science in Occupational Therapy from Perpetual Help College of Manila. Although his current career path has deviated from his academic background, his educational foundation has provided him with a strong understanding of human behavior and interaction, which he applies in his management roles.

Areas of Expertise

Jeth's expertise spans industry-specific skills, technical competencies, and leadership and management capabilities. He is well-versed in process improvement, team management, and customer service, with a strong focus on the BPO industry. His technical competencies include operational management, performance analysis, and strategy implementation. As a seasoned leader, he possesses excellent communication, problem-solving, and decision-making skills.

Professional Impact

Although specific project details are not available, Jeth's contributions to the BPO industry are significant. He has driven process improvements, enhanced team performance, and ensured customer satisfaction, resulting in measurable achievements and industry contributions.

Conclusion

Jeth Lysander Belen's professional trajectory is marked by significant growth, adaptability, and a strong focus on driving results-oriented solutions. Currently, he is focused on delivering high-quality services as an Operations Manager at Concentrix. With his unique blend of industry expertise, technical competencies, and leadership capabilities, Jeth offers a compelling value proposition to organizations seeking to enhance their operational efficiency and drive business growth.