Jo Gorano
Manager, Patient Financial Services
Professional Overview
Jo Gorano is an experienced healthcare finance professional serving as the Manager of Patient Financial Services at Dignity Health Medical Foundation. With a strong background in revenue cycle management and patient-centric financial operations, Jo plays a critical role in optimizing financial performance and ensuring exceptional patient experiences.
Current Role
As Manager of Patient Financial Services, Jo oversees the day-to-day operations of the patient billing and collections department. Key responsibilities include:
- Directing a team of financial specialists to ensure accurate and timely patient billing and collections
- Implementing process improvements to enhance efficiency, reduce denials, and maximize cash flow
- Collaborating with cross-functional leaders to develop and execute patient-focused financial strategies
- Analyzing financial data to identify trends, optimize workflows, and drive organizational performance
Under Jo's leadership, the patient financial services department has achieved significant improvements in key metrics, including a 15% reduction in accounts receivable and a 20% increase in clean claims submission.
Career Progression
Jo Gorano joined Dignity Health Medical Foundation in 2007 as a Patient Financial Services Specialist and steadily progressed through the ranks, leveraging strong analytical and problem-solving skills to drive operational excellence. Prior to their current role, Jo served as a Senior Financial Analyst, where they played a crucial role in implementing a new revenue cycle management system, resulting in a 12% improvement in first-pass claims resolution.
Academic Background
Jo holds a Bachelor of Science in Accounting from the University of California, Los Angeles, and is a certified healthcare financial professional (CHFP) through the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Financial data analysis and reporting
- Process improvement and workflow optimization
- Cross-functional collaboration and stakeholder management
Professional Impact
Throughout their career, Jo has demonstrated a commitment to driving organizational performance and enhancing the patient financial experience. Notable achievements include:
- Spearheading the implementation of a new patient financial assistance program, resulting in a 25% increase in eligible patients receiving financial support
- Leading the development and rollout of a self-service patient portal, which has improved patient satisfaction scores by 18% and reduced call center volume by 12%
- Serving as a subject matter expert on patient financial services, presenting at industry conferences and contributing to the development of HFMA best practice guidelines
Conclusion
With a proven track record of success in the healthcare finance domain, Jo Gorano is a strategic and results-oriented leader who continues to drive innovation and operational excellence in their role as Manager of Patient Financial Services at Dignity Health Medical Foundation. Jo's deep expertise and commitment to delivering exceptional patient experiences position them as a valuable asset to the organization and the broader healthcare industry.
