Jo Jackson

Vice President Global Customer Experience at Swarovski
Zurich, Zurich, Switzerland

Professional Overview

Jo Jackson is an experienced customer experience leader with a proven track record of driving global initiatives and delivering exceptional results in the luxury retail industry. As the Vice President of Global Customer Experience at Swarovski, Jo is responsible for shaping and executing the company's customer-centric strategies across its international markets.

Experience Summary

Current Role

As the Vice President of Global Customer Experience at Swarovski, Jo oversees the development and implementation of innovative customer experience programs that enhance brand loyalty and drive business growth. In this role, Jo leads a team of experienced professionals in optimizing the end-to-end customer journey, implementing cutting-edge technologies, and fostering a culture of exceptional service.

Career Progression

Prior to assuming her current position, Jo held various leadership roles within the Swarovski organization, including Director of the Global Retail Academy and Director of Global Training & Customer Experience Management. In these roles, Jo spearheaded the development and delivery of comprehensive training programs that empowered Swarovski's global retail teams to deliver exceptional customer experiences.

Before joining Swarovski, Jo served as the International Training Director at La Prairie Switzerland and the Head of Training & Spa at Kenneth Green Associates, where she honed her expertise in luxury retail operations and customer service excellence.

Academic Background

Jo holds a Bachelor's degree in Hospitality Management from a renowned university, where she specialized in customer experience and service excellence.

Areas of Expertise

• Global customer experience strategy and implementation

• Luxury retail operations and brand management

• Training and development of high-performing customer service teams

• Omnichannel customer experience optimization

• Leveraging data and technology to enhance the customer journey

Professional Impact

Under Jo's leadership, Swarovski has witnessed a significant improvement in customer satisfaction and brand advocacy across its global markets. Jo has led the implementation of cutting-edge customer experience initiatives, such as the rollout of a seamless omnichannel platform and the establishment of a world-class retail academy.

Conclusion

With her extensive experience in the luxury retail industry and her unwavering commitment to customer centricity, Jo Jackson is poised to continue driving Swarovski's global customer experience strategy to new heights. Her strategic vision, innovative mindset, and collaborative leadership make her a valuable asset in the ever-evolving world of luxury retail.