Professional Summary

Professional Overview

Joan Castro is a seasoned Health Advocate Supervisor with a strong background in customer support and data curation. As a Data Curator at Veeva Systems and a Health Advocate Supervisor at care.coach, she leverages her expertise in healthcare advocacy, customer service, and data management to drive positive patient outcomes.

Experience Summary

Current Roles

Data Curator, Veeva Systems (2023-07-01 to Present)

• Responsible for curating and maintaining high-quality data to support the development of innovative healthcare solutions

• Collaborates cross-functionally to ensure data integrity and accessibility for Veeva's client base

• Contributes to the continuous improvement of data management processes and workflows

Health Advocate Supervisor, care.coach (2022-04-01 to Present)

• Oversees a team of Health Advocates, providing guidance, training, and support to ensure exceptional patient care

• Develops and implements strategies to enhance the patient experience and drive positive health outcomes

• Collaborates with medical professionals and healthcare organizations to expand the reach and impact of care.coach's services

Career Progression

Health Advocate Customer Support Team Member, care.coach (2022-02-01 to 2024-06-01)

• Provided compassionate and personalized support to patients, helping them navigate the healthcare system and access the resources they needed

• Demonstrated strong communication and problem-solving skills to address a wide range of patient concerns

Health Advocate, care.coach (2021-11-01 to 2022-04-01)

• Served as a direct patient advocate, collaborating with healthcare providers to coordinate care and improve patient experiences

• Developed a deep understanding of the healthcare industry and the unique challenges faced by patients

Cold Caller, Phone Beasts (2021-09-01 to 2021-10-01)

• Gained valuable experience in customer outreach and communication

Amazon Seller Virtual Assistant, Freelance (2021-05-01 to 2021-11-01)

• Provided administrative and operational support to Amazon sellers, honing skills in data management and process optimization

Academic Background

Joan holds a Bachelor's degree in Healthcare Administration from the University of the Philippines, where she graduated with distinction.

Areas of Expertise

• Healthcare advocacy and patient support

• Customer service and client relationship management

• Data curation and information management

• Healthcare industry knowledge and regulatory compliance

• Team leadership and collaboration

Professional Impact

Throughout her career, Joan has demonstrated a strong commitment to improving patient outcomes and enhancing the healthcare experience. As a Health Advocate Supervisor at care.coach, she has played a pivotal role in developing and implementing strategies to support vulnerable patient populations, ultimately contributing to the organization's mission of empowering individuals to take an active role in their healthcare journey.

Conclusion

With her diverse experience, strong healthcare expertise, and demonstrated leadership abilities, Joan Castro is poised to make a significant impact in the healthcare industry. Her dedication to patient advocacy and data-driven decision-making make her a valuable asset to organizations like Veeva Systems and care.coach.