Professional Overview

Joana Coutinhas is a seasoned Service Manager based in Braga, Portugal, with a strong background in IT service management and a proven track record of driving process improvements and team leadership. Her key expertise areas include IT service management, process control, and team management, with a focus on the financial and technology industries.

Experience Summary

Current Role

Joana currently serves as a Service Manager at Euronext, a position she has held since January 2025. In this role, she oversees service delivery, ensuring high-quality support and driving continuous improvement initiatives. Her key responsibilities include managing service teams, coordinating with stakeholders, and implementing process enhancements to drive efficiency and customer satisfaction.

Career Progression

Prior to her current role, Joana held several notable positions, including IT Incident & Problem Manager and Problem Manager at Euronext, Service Manager at FARFETCH, Process Controller at Fujitsu Portugal, and Service Desk Agent at Fujitsu Portugal. Throughout her career, she has demonstrated significant growth, progressing from entry-level positions to leadership roles and consistently delivering high-quality results.

Areas of Expertise

Joana possesses a strong combination of industry-specific skills, technical competencies, and leadership capabilities. Her areas of expertise include IT service management, process control, team leadership, and stakeholder management.

Professional Impact

Although specific project details are not available, Joana's career progression and role responsibilities indicate a strong ability to drive process improvements, lead teams, and deliver results in fast-paced environments.

Conclusion

Joana Coutinhas is a dedicated and results-driven Service Manager with a strong background in IT service management and a proven ability to drive process improvements and lead teams. With her current focus on delivering high-quality services at Euronext, Joana is well-positioned to continue driving success in her career and making meaningful contributions to her industry.