Joaquin Cruz-Feliciano
Lead Medical Financial Clearance, Baptist Health
Professional Overview
Joaquin Cruz-Feliciano is an experienced healthcare financial professional with a strong track record of driving operational efficiency and revenue optimization within the medical industry. As the Lead Medical Financial Clearance at Baptist Health, he leverages his deep expertise in patient financial services to ensure seamless healthcare transactions and enhance the overall patient experience.
Experience Summary
Current Role
Joaquin currently serves as the Lead Medical Financial Clearance at Baptist Health, a role he has held since April 2022. In this position, he is responsible for overseeing the financial clearance process for all medical procedures and services, ensuring accurate patient eligibility verification, insurance authorization, and financial estimates. Joaquin's leadership has been instrumental in streamlining financial operations, reducing patient wait times, and improving overall revenue cycle management.
Career Progression
Prior to his current role, Joaquin held various positions within Baptist Health, showcasing his versatility and commitment to the organization. He served as a Financial Services Advisor from 2019 to 2022, where he provided financial counseling to patients and helped them navigate complex insurance policies and payment options. Before that, he worked as a Registration Specialist and a Food Specialist, demonstrating his well-rounded experience in the healthcare industry.
Academic Background
Joaquin holds a Bachelor's degree in Business Administration from the University of Miami, where he graduated with honors.
Areas of Expertise
- Medical financial clearance and revenue cycle management
- Patient financial services and counseling
- Insurance verification and authorization processes
- Healthcare operations optimization
- Customer service and patient satisfaction
Professional Impact
During his tenure at Baptist Health, Joaquin has played a pivotal role in improving the organization's financial performance and patient experience. He has spearheaded initiatives to streamline the financial clearance process, resulting in a significant reduction in patient wait times and an increase in overall patient satisfaction. Additionally, Joaquin's expertise in insurance eligibility and authorization has enabled the organization to maximize revenue and minimize write-offs.
Conclusion
Joaquin Cruz-Feliciano is a seasoned healthcare financial professional with a proven track record of excellence. As the Lead Medical Financial Clearance at Baptist Health, he continues to drive operational efficiency, enhance the patient experience, and contribute to the organization's overall success. Joaquin's versatile skill set, leadership abilities, and commitment to improving healthcare financial processes make him a valuable asset to the Baptist Health team.
