Professional Summary

Professional Overview

Jocelyn B. is a seasoned Financial Counselor with a diverse background in the healthcare and non-profit sectors. She leverages her expertise in financial management, customer service, and community engagement to provide comprehensive support to patients and families at Yale New Haven Hospital.

Experience Summary

Current Role

As a Financial Counselor at Yale New Haven Hospital, Jocelyn is responsible for guiding patients through the complexities of healthcare financial planning and insurance navigation. She works closely with individuals and families to understand their unique financial situations, identify available resources, and develop personalized strategies to ensure they receive the care they need while minimizing financial burden. Through her exceptional problem-solving skills and empathetic approach, Jocelyn has demonstrated a profound impact on the well-being of the patients she serves.

Career Progression

Prior to her current role, Jocelyn held the position of Information Technology Specialist-Online at M&T Bank, where she honed her technical skills and customer service expertise. Before that, she served as a Coordinator at Save the Children US, where she contributed to the organization's mission of providing vital resources and support to children and families in need. Jocelyn's diverse professional experiences have equipped her with a well-rounded skillset and a deep understanding of the unique challenges facing different communities.

Academic Background

Jocelyn holds a Bachelor's degree in Business Administration from the University of Connecticut, where she graduated with honors. Her academic achievements and dedication to her field have been instrumental in shaping her professional development and commitment to excellence.

Areas of Expertise

• Financial counseling and guidance

• Healthcare insurance navigation

• Customer service and client relations

• Problem-solving and analytical thinking

• Nonprofit program coordination and community engagement

Professional Impact

Throughout her career, Jocelyn has demonstrated a passion for making a positive impact on the lives of those she serves. As a Financial Counselor at Yale New Haven Hospital, she has leveraged her expertise to help patients navigate the complex healthcare system and access the resources they need to receive quality care. Her ability to empathize with clients, communicate effectively, and develop tailored solutions has earned her recognition as a trusted and valuable member of the healthcare team.

Conclusion

With her extensive experience, strong problem-solving skills, and genuine commitment to improving patient outcomes, Jocelyn is poised to continue making significant contributions to the healthcare industry. Her versatile skillset and dedication to her work make her a valuable asset to any organization seeking to provide exceptional financial counseling and support services.