Professional Summary

Professional Overview

Jocelyn Smith is a seasoned Student Services Coordinator with a diverse background in higher education, workforce development, and accessibility support. With over 15 years of experience, Jocelyn has developed a unique skill set that combines strong administrative expertise, a deep understanding of student needs, and a commitment to inclusive and equitable service delivery.

Experience Summary

Current Role

Jocelyn currently serves as the Student Services Coordinator at Athabasca University, where she is responsible for overseeing a wide range of student-focused initiatives. In this role, she ensures the seamless coordination of academic support services, handles student inquiries and concerns, and collaborates with cross-functional teams to enhance the overall student experience.

Career Progression

Prior to her current position, Jocelyn held various roles that have contributed to her well-rounded expertise. She served as a Training Officer at Elections Alberta, where she developed and delivered comprehensive training programs to ensure the successful execution of electoral processes. Additionally, Jocelyn gained experience as an Exam Invigilator at uExamS and as an Accreditation Team Coordinator at the Resource Center for Suicide Prevention (RCSP).

Earlier in her career, Jocelyn held the position of Assistant Coordinator/Trainer in the Faculty of Science & Technology at Athabasca University, where she provided administrative support and facilitated faculty training initiatives. She also spent eight years as the Manager of Accessibility Supports at Grande Prairie Regional College (GPRC), where she spearheaded the development and implementation of inclusive policies and programs to support students with diverse needs.

Academic Background

Jocelyn holds a Bachelor of Arts degree from the University of Alberta, with a focus on educational psychology and student services. Her academic achievements and continuous professional development have equipped her with a strong foundation in student support, accessibility, and educational technology.

Areas of Expertise

• Student services coordination and support

• Accessibility and inclusive program development

• Stakeholder engagement and collaboration

• Training program design and delivery

• Data analysis and reporting

• Process improvement and optimization

Professional Impact

Throughout her career, Jocelyn has made significant contributions to the institutions and organizations she has served. At GPRC, she led the implementation of a comprehensive accessibility program that resulted in a 20% increase in student retention and a 15% improvement in academic outcomes for students with disabilities. As a Coordinator at Athabasca University, Jocelyn's innovative approaches to student support and her dedication to fostering a positive learning environment have been widely recognized by her peers and the university community.

Conclusion

Jocelyn's extensive experience, strong problem-solving skills, and commitment to student success make her an invaluable asset in the field of higher education. As she continues her career as a Student Services Coordinator at Athabasca University, Jocelyn is poised to make further positive impacts on the lives of the students she serves.