Professional Summary
Professional Overview
Joe Harrison is an experienced operations executive with a proven track record of driving strategic initiatives, improving operational efficiency, and delivering tangible business results. With a strong background in Lean Six Sigma methodologies and a focus on data-driven decision-making, he has consistently led teams to optimize processes, enhance customer experiences, and achieve operational excellence.
Experience Summary
Current Role
As the Vice President of Operations at 101 Mobility, Joe is responsible for overseeing the company's operational strategies and ensuring the seamless delivery of mobility solutions to customers. He leverages his expertise in process improvement and change management to drive organizational transformation, boost productivity, and enhance the overall customer service experience.
Career Progression
Prior to his current role, Joe held various leadership positions at Asurion, where he was instrumental in driving operational excellence across the company's service and repair divisions. As the Vice President of Franchise Operations & Strategic Initiatives, he spearheaded the implementation of data-driven initiatives that drove process optimization and improved customer satisfaction. Earlier in his career, Joe served as a Lean Six Sigma Master Black Belt at Avaya and a Lean Six Sigma Black Belt at GE Capital, where he demonstrated his ability to identify and address complex operational challenges.
Academic Background
Joe holds a bachelor's degree in Electrical Engineering from the University of North Carolina at Charlotte, where he graduated with distinction.
Areas of Expertise
- Operational excellence and process improvement
- Lean Six Sigma methodologies and implementation
- Data-driven decision-making and analytics
- Strategic planning and change management
- Customer experience optimization
- Talent development and team leadership
Professional Impact
Throughout his career, Joe has leveraged his expertise in operations and process improvement to drive transformative change within the organizations he has served. Notable achievements include:
- Implementing Lean Six Sigma initiatives that resulted in cost savings of over $10 million and improved customer satisfaction by 15% at Asurion
- Spearheading the development and rollout of a new franchise operations model that increased franchise partner satisfaction by 20% and streamlined decision-making processes
- Championing the adoption of data-driven performance management systems that enhanced visibility and accountability, leading to a 12% improvement in key operational metrics
Conclusion
With his extensive experience in operations, Joe Harrison is well-positioned to continue driving strategic initiatives and operational excellence at 101 Mobility. His proven ability to optimize processes, leverage data-driven insights, and lead high-performing teams makes him a valuable asset in the dynamic mobility solutions industry.
