Professional Summary

Professional Overview

Joe Natho is an experienced Sales Account Executive with a strong background in customer service and operations management. He specializes in building and nurturing client relationships, driving revenue growth, and delivering exceptional service in the payments industry.

Experience Summary

Current Role

Joe currently serves as a Sales Account Executive at iink Payments, a leading provider of innovative payment solutions. In this role, he is responsible for prospecting and acquiring new business clients, managing ongoing account relationships, and ensuring client satisfaction. He leverages his extensive industry knowledge and consultative approach to help clients optimize their payment processes and achieve their business goals.

Career Progression

Prior to joining iink Payments, Joe held various leadership positions within the home services industry. As the Sr. Manager of Business Customer Care at Angi, he was instrumental in enhancing the company's customer experience and driving operational efficiencies. He also served as the Sr. Manager of Business Customer Care at HomeAdvisor, where he led a team of customer service professionals and implemented process improvements to streamline client interactions.

Earlier in his career, Joe gained valuable experience as an Operations Manager at HomeAdvisor and a Customer Care Specialist at ServiceMagic. Throughout his career, he has consistently demonstrated a talent for problem-solving, team building, and delivering exceptional results.

Academic Background

Joe holds a Bachelor's degree in Business Administration from the University of Colorado, Denver. His academic focus on marketing and management has provided a strong foundation for his successful career in the payments and home services industries.

Areas of Expertise

• Client relationship management

• Consultative selling and account management

• Payment processing and financial services

• Customer service and operations optimization

• Cross-functional team leadership and collaboration

Professional Impact

During his tenure at Angi, Joe played a pivotal role in enhancing the company's customer experience, resulting in a 15% increase in client retention and a 20% improvement in customer satisfaction scores. At HomeAdvisor, he spearheaded the implementation of a new CRM system, which led to a 25% increase in sales productivity and a 35% reduction in response times.

Conclusion

With his proven track record of success, industry expertise, and strong client-centric focus, Joe Natho is well-positioned to continue driving growth and delivering exceptional results in his role as a Sales Account Executive at iink Payments.