Professional Summary

Professional Overview

Joe Shannon is an accomplished Chief Information Officer (CIO) with extensive expertise in transforming and leading technology initiatives within the food service and retail industries. As the CIO of Whataburger, he is responsible for driving the company's digital transformation, enhancing operational efficiencies, and leveraging technology to improve the customer experience.

Experience Summary

Current Role

As the CIO of Whataburger since 2014, Joe has been instrumental in modernizing the company's technology infrastructure and aligning IT strategies with the organization's broader business objectives. He has led the implementation of cloud-based solutions, automated workflows, and data-driven decision-making processes, enabling Whataburger to enhance its operational agility and responsiveness to changing market conditions.

Career Progression

Prior to joining Whataburger, Joe held various leadership roles in the technology sector, including serving as the Vice President of Technology at HVHC, Viva International Group, and Davis Vision, as well as the Vice President and Chief Technology Officer at Clear Channel. He also gained valuable experience as the Director of Information Technology at Capstar Broadcasting, where he was responsible for managing the organization's technology initiatives and driving innovation.

Academic Background

Joe holds a Bachelor's degree in Computer Science from the University of Texas at San Antonio, where he graduated with honors.

Areas of Expertise

Joe's expertise spans a wide range of areas, including enterprise-level technology strategy, IT infrastructure optimization, data analytics and business intelligence, and digital transformation. He is adept at aligning technology investments with business goals, fostering cross-functional collaboration, and driving operational excellence.

Professional Impact

Under Joe's leadership, Whataburger has achieved significant operational efficiencies and customer satisfaction improvements through the deployment of innovative technologies. He has spearheaded the development of mobile ordering and loyalty programs, as well as the integration of cloud-based enterprise resource planning (ERP) and customer relationship management (CRM) systems. These initiatives have resulted in enhanced customer experience, improved inventory management, and increased profitability for the organization.

Conclusion

With over 20 years of experience in the technology and food service industries, Joe Shannon has established himself as a visionary CIO and a respected leader in his field. He is committed to leveraging technology to drive business growth, optimize operational performance, and deliver exceptional customer experiences. Joe's strategic vision, technical expertise, and collaborative leadership style position him as a valuable asset to Whataburger and the broader industry.