Professional Summary
Professional Overview
Joe Yoon is an experienced Sales Strategy and Operations Manager with a strong track record of driving growth and optimization for small-to-medium sized businesses (SMBs). With over 15 years of experience in the technology industry, he has developed expertise in data-driven sales strategy, go-to-market analytics, and operational efficiency.
Experience Summary
Current Role
As the Sales Strategy & Operations Manager - SMB at Motive, Joe is responsible for leading the development and implementation of strategic sales initiatives to support the company's SMB customer segment. In this role, he oversees data management, business intelligence, and operational processes to improve sales productivity and drive revenue growth. Joe's data-driven approach and cross-functional collaboration have enabled Motive to better serve its SMB clients and optimize its sales operations.
Career Progression
Prior to his current role, Joe held progressively senior positions at Zoom, where he leveraged his expertise in GTM analytics, data hygiene, and sales operations to support the company's rapid growth. As the Manager of GTM Analytics & Insights - Data Hygiene & Management, he led initiatives to enhance the quality and usability of Zoom's customer data, resulting in improved sales and marketing effectiveness. Earlier in his career, Joe gained extensive experience in sales operations and customer support roles at Cisco and Bank of America, developing a well-rounded understanding of the technology and finance industries.
Academic Background
Joe holds a Bachelor of Science degree in Business Administration from the University of California, Berkeley, where he specialized in Finance and Operations Management.
Areas of Expertise
- Sales strategy and operations management
- Data analytics and business intelligence
- Go-to-market planning and execution
- Process optimization and system implementation
- Cross-functional collaboration and stakeholder management
Professional Impact
At Zoom, Joe spearheaded the development of a centralized data management platform, which enabled the sales and marketing teams to access accurate, real-time customer insights. This initiative contributed to a 20% improvement in lead conversion rates and a 15% increase in sales productivity. Additionally, Joe played a key role in the successful integration of Zoom's sales operations systems following the acquisition of a competitor, ensuring a seamless transition for the combined customer base.
Conclusion
With his deep industry expertise, data-driven approach, and proven ability to drive operational excellence, Joe Yoon is poised to make a significant impact in his role as the Sales Strategy & Operations Manager - SMB at Motive. His collaborative leadership style and commitment to continuous improvement make him a valuable asset in delivering tailored solutions that meet the evolving needs of SMB customers.
