Joel Jensen is a seasoned Sr. Desktop Engineer with over 20 years of experience in the information technology industry. He specializes in desktop support, network administration, and providing technical expertise to diverse business environments.
Experience Summary
Current Role
As the Sr. Desktop Engineer at Duluth Trading Company, Joel is responsible for managing the company's end-user computing infrastructure and ensuring seamless desktop support across multiple locations. In this role, he has implemented efficient troubleshooting processes, reducing average ticket resolution time by 25%. Additionally, Joel has led the deployment of several software upgrades, improving employee productivity and enhancing the overall user experience.
Career Progression
Prior to his current role, Joel held various IT support positions, including Desktop Support Specialist at Sally Beauty Company, Inc. and Field Support Analyst at Anthem. He also gained valuable experience as a Network Specialist at the Peshtigo School District, where he played a crucial role in maintaining the organization's network infrastructure. Throughout his career, Joel has consistently demonstrated his ability to adapt to evolving technology landscapes and deliver high-quality support to end-users.
Academic Background
Joel holds a Bachelor of Science in Computer Science from the University of Wisconsin-Green Bay, where he graduated with honors. His technical expertise and problem-solving skills have been further enhanced through ongoing professional development and industry certifications.
Areas of Expertise
- Desktop support and troubleshooting
- Network administration and infrastructure management
- Software deployment and configuration
- Incident management and user support
- Collaboration with cross-functional teams
- Project management and process improvement
Professional Impact
During his tenure at Duluth Trading Company, Joel has played a crucial role in enhancing the organization's IT infrastructure and improving the overall user experience. He has successfully led the deployment of several software upgrades, ensuring seamless transition and minimal disruption to business operations. Additionally, Joel's proactive approach to incident management has resulted in a significant reduction in average ticket resolution time, contributing to increased employee productivity and satisfaction.
Conclusion
With his extensive experience, technical expertise, and strong problem-solving skills, Joel Jensen is poised to continue making valuable contributions to the information technology industry. He is committed to staying at the forefront of emerging technologies and leveraging his skills to drive innovation and efficiency within any organization he serves.
