Joelle Giambra

Tasting Room Assistant Manager | Buffalo, NY

Professional Overview

Joelle Giambra is an experienced tasting room and hospitality professional with a demonstrated history of driving customer engagement and operational excellence in the wine industry. As the Tasting Room Assistant Manager at Freedom Run Winery Inc, she leverages her expertise in hospitality, customer service, and wine knowledge to deliver exceptional experiences for visitors.

Experience Summary

Current Role

As the Tasting Room Assistant Manager at Freedom Run Winery Inc, Joelle is responsible for overseeing day-to-day tasting room operations, managing a team of tasting room associates, and ensuring the highest levels of customer satisfaction. She plays a key role in maintaining the winery's brand reputation and promoting its products through engaging tasting experiences and exceptional customer service.

Career Progression

Prior to her current role, Joelle served as the Social Media Manager at Freedom Run Winery Inc, where she successfully implemented digital marketing strategies to increase the winery's online presence and customer engagement. She has also held positions as a Receptionist at Tranquil Touch Wellness Spa and a Sales Associate at Party City, where she gained valuable customer service and retail experience.

Academic Background

Joelle holds a Bachelor's degree in Marketing/Marketing Management from the University at Buffalo, where she developed a strong foundation in marketing principles, consumer behavior, and strategic decision-making.

Areas of Expertise

• Tasting room operations and customer service

• Brand representation and hospitality management

• Social media marketing and digital engagement

• Inventory management and inventory tracking

• Team leadership and training

Professional Impact

In her role as Tasting Room Assistant Manager, Joelle has played a pivotal role in enhancing the customer experience at Freedom Run Winery, leading to increased visitor satisfaction and loyalty. She has also contributed to the winery's social media presence, driving engagement and awareness through engaging content and targeted campaigns.

Conclusion

With her extensive experience in the wine and hospitality industries, Joelle Giambra is poised to continue making a meaningful impact in her role as Tasting Room Assistant Manager at Freedom Run Winery. Her dedication to exceptional customer service, effective team management, and strategic thinking make her a valuable asset to the organization.