Professional Overview
JOEMAR POTESTAS is a seasoned Technical Support Specialist currently based in the Philippines, with a strong background in providing technical assistance and support to clients across various industries. His key expertise areas include technical support, customer service, and account management, with a focus on the IT and outsourcing industries.
Experience Summary
Current Role
As a Technical Support Specialist at Concentrix from 2017 to 2018, JOEMAR POTESTAS was responsible for resolving technical issues, providing product information, and ensuring customer satisfaction. Although specific achievements are not available, his experience in this role has equipped him with the skills to handle complex technical problems and provide effective solutions.
Career Progression
JOEMAR POTESTAS's career progression showcases his growth from a Customer Service Representative to an Account Associate and eventually a Technical Support Specialist. Notable previous roles include:
- Account Associate at VXI Global Solutions, LLC (2016-01-01 to 2017-05-01)
- Customer Service Representative at Acsentria, Incorporated (2015-02-01 to 2015-12-01)
These roles have contributed to his development as a professional, enhancing his technical, communication, and problem-solving skills.
Areas of Expertise
JOEMAR POTESTAS's areas of expertise include:
- Technical support and troubleshooting
- Customer service and relations
- Account management and development
Although specific technical competencies and leadership capabilities are not detailed, his experience suggests a strong foundation in IT service management and customer-facing roles.
Professional Impact
While specific notable projects or initiatives are not available, JOEMAR POTESTAS's career in technical support and customer service indicates his contribution to enhancing customer experience and resolving technical issues efficiently.
Conclusion
JOEMAR POTESTAS's professional trajectory outlines a path of continuous growth and development in the technical support and customer service sectors. Currently focused on leveraging his technical expertise and customer service skills, he offers a value proposition as a dedicated and skilled Technical Support Specialist with the ability to provide effective solutions and ensure customer satisfaction.
