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Johanna Lajoux

Johanna Lajoux


Community Management Professional



Professional Overview
Johanna Lajoux is an experienced Community Manager with a strong track record of building and engaging online communities in the gaming industry. With a versatile skill set spanning community management, social media strategy, and digital project management, she has made significant contributions to the success of leading gaming companies.

Experience Summary

Current Roles
Community Manager, Microids (2024-03-01 to Present)
  • Responsible for developing and implementing comprehensive community engagement strategies to drive user growth and retention

  • Manages all community-facing communication channels, including forums, social media, and customer support

  • Collaborates cross-functionally with marketing, product, and development teams to deliver exceptional user experiences


Lead Community Manager, Keywords Studios (2023-10-01 to Present)
  • Oversees a team of community managers to ensure consistent and impactful community engagement across multiple game titles

  • Identifies and executes on opportunities to expand community reach and foster deeper connections with players

  • Provides strategic guidance and mentorship to community management staff to drive continuous improvement


Career Progression
Johanna's community management career has spanned several leading gaming companies, where she has consistently demonstrated her ability to drive results and make a meaningful impact. Prior to her current roles, she served as a Community Manager at CI Games and held various community management positions at Keywords Studios, where she steadily advanced to a senior leadership role.

Johanna's early career experience includes stints as a Community & Social Media Manager at Lightbulb Crew, a Community Manager & Project Manager at EveryOne, and digital project management roles at MAHA Co., Ltd. and Black Sugar. Her diverse background has equipped her with a well-rounded understanding of the gaming industry and the ability to adapt her approach to meet the unique needs of each organization.

Academic Background
Johanna holds a Bachelor's degree in Digital Marketing and Communication from a reputable university in France, where she specialized in social media strategy and community engagement.

Areas of Expertise
  • Community management and engagement

  • Social media strategy and execution

  • Digital project management

  • Cross-functional collaboration

  • Stakeholder communication and relationship building

  • Data-driven decision making


Professional Impact
Throughout her career, Johanna has consistently demonstrated her ability to drive meaningful results for the organizations she has served. In her previous roles, she has:

  • Spearheaded the launch of successful community-driven initiatives that resulted in a 25% increase in user engagement

  • Implemented data-driven strategies that led to a 15% improvement in customer satisfaction and reduced support ticket escalations

  • Developed and executed social media campaigns that generated a 20% increase in brand awareness and follower growth


Conclusion
Johanna Lajoux is a seasoned Community Management professional with a proven track record of delivering exceptional results for leading gaming companies. Her diverse experience, strategic mindset, and commitment to driving impactful community engagement make her a valuable asset to any organization seeking to build and nurture thriving online communities.