John Burgess

Senior Data Product Manager - Commercial

Professional Overview

John Burgess is a seasoned data product management professional with over a decade of experience driving digital transformation initiatives across the telecommunications and retail industries. As the Senior Data Product Manager - Commercial at Virgin Media O2, he is responsible for leveraging data-driven insights to optimize commercial strategies and enhance the customer experience.

Experience Summary

Current Role

In his current role, John is tasked with developing and managing data products that support the commercial operations of Virgin Media O2. He collaborates closely with cross-functional teams to define product roadmaps, translate business requirements into technical solutions, and ensure the delivery of impactful data-driven initiatives. John's extensive expertise in data analytics, product management, and stakeholder engagement has enabled him to drive significant value for the organization.

Career Progression

Prior to his current role, John held a series of progressive positions within Virgin Media and Asda, where he honed his skills in product management, digital transformation, and customer experience optimization. As the Principal Platform Migration Manager - Digital at Virgin Media O2, he successfully led the migration of critical digital platforms, ensuring seamless continuity of operations. Earlier in his career, John served as a Lead Product Manager and Product Manager, where he made valuable contributions to the development and enhancement of digital customer-facing products and services.

Academic Background

John holds a Bachelor's degree in Business Management from the University of Leicester, where he graduated with distinction. His academic achievements and specialized knowledge in data analytics, product management, and digital transformation have been instrumental in shaping his professional success.

Areas of Expertise

• Data-driven product management

• Digital transformation and platform migration

• Customer experience optimization

• Cross-functional collaboration and stakeholder management

• Agile project delivery and continuous improvement

Professional Impact

Throughout his career, John has demonstrated a proven track record of driving impactful data-driven initiatives. In his previous role at Virgin Media O2, he spearheaded the migration of a critical digital platform, ensuring a seamless transition and minimizing disruptions to the customer experience. His data-driven approach and ability to translate business requirements into effective solutions have earned him a reputation as a trusted advisor and strategic partner within the organization.

Conclusion

With his extensive experience in data product management, digital transformation, and customer-centric innovation, John Burgess is well-positioned to continue making significant contributions to the telecommunications industry. As he embarks on his current role at Virgin Media O2, he is poised to leverage his expertise to drive commercial success and enhance the overall customer experience.