John Gahagan

Chief Technology and Information Officer

Professional Overview
John Gahagan is an experienced technology and operations executive with a proven track record of driving digital transformation and enhancing customer experience. As the Chief Technology and Information Officer at Dunelm, he is responsible for leading the company's technology strategy, overseeing IT infrastructure, and leveraging data and analytics to drive operational excellence.

Experience Summary

Current Role
John Gahagan joined Dunelm as the Chief Technology and Information Officer in April 2023. In this role, he is responsible for aligning the company's technology capabilities with its strategic business objectives, ensuring efficient and secure IT operations, and spearheading digital initiatives that enhance the customer experience. He is also focused on leveraging data and analytics to drive informed decision-making and operational optimization across the organization.

Career Progression
Prior to his current role, John held several senior leadership positions within the retail and technology industries. He served as the Customer Operations Director at Dunelm, where he led the transformation of the company's customer experience and operations. Before that, he held various roles at Sonos, Inc., including Vice President of Global Customer Experience and Operations, and Vice President of Global Business Operations. Earlier in his career, John worked at Amazon, where he held positions such as Director of Books and Trading Director of Electronics, as well as Head of Control Buying and Site Merchandising. He also gained experience in the retail industry as the Head of Merchandising at Shop Direct and Inventory Manager at WHSmith.

Academic Background
John holds a Bachelor's degree in Business Administration from the University of Stirling.

Areas of Expertise

• Digital transformation and technology strategy

• Customer experience optimization

• Data-driven decision-making and analytics

• Retail operations and supply chain management

• Cross-functional leadership and team building

Professional Impact
Throughout his career, John has demonstrated a proven ability to drive operational improvements, enhance customer engagement, and leverage technology to achieve business objectives. He has spearheaded successful digital initiatives that have improved efficiency, increased customer satisfaction, and delivered measurable financial results for the organizations he has served.

Conclusion
With his extensive experience in the retail and technology sectors, John Gahagan is well-positioned to lead Dunelm's technology and information strategy, driving innovation and delivering exceptional customer experiences. His strategic vision, coupled with his hands-on expertise in operations and digital transformation, make him a valuable asset to the company as it continues to evolve and thrive in a rapidly changing market.