John Huseman
Product Manager
Professional Overview
John Huseman is a seasoned Product Manager with a diverse background in information technology, service desk management, and data analysis. He brings a unique blend of technical expertise and customer-centric problem-solving skills to drive product innovation and enhance user experiences.
Experience Summary
Current Role
As the Product Manager at T-Rex Solutions, LLC, John is responsible for defining and executing the product strategy, roadmap, and feature development. He collaborates closely with cross-functional teams, including engineering, marketing, and sales, to ensure the delivery of high-quality, user-centric products that address key customer needs.
Career Progression
John's career journey has spanned various IT and service desk roles, allowing him to develop a deep understanding of the industry and the challenges faced by organizations. Prior to his current position, he served as a Data Analyst at T-Rex Solutions, where he leveraged data-driven insights to optimize business processes and drive informed decision-making.
Earlier in his career, John held leadership positions as a Service Desk Tower Lead and Service Desk Manager at DMI (Digital Management, LLC), where he successfully managed teams, implemented efficient service desk operations, and enhanced customer satisfaction. He also gained valuable experience as an Information Technology Coordinator and Service Desk Manager at PositivePsyche.Biz Corp, as well as an IT Service Desk Manager at Cyberdata Technologies, Inc.
Academic Background
John holds a Bachelor of Science degree in Computer Information Systems from the University of Maryland, where he graduated with honors.
Areas of Expertise
- Product management and strategy
- Agile methodology and project management
- Customer-centric product design and development
- Data analysis and business intelligence
- Service desk operations and team leadership
- IT service management and support
Professional Impact
Throughout his career, John has demonstrated a proven track record of driving positive change and delivering measurable results. He has led successful initiatives to streamline service desk operations, enhance user experiences, and leverage data-driven insights to optimize business processes. John's strong communication skills, collaborative mindset, and commitment to continuous improvement have made him a valuable asset to the organizations he has served.
Conclusion
With his extensive experience, technical expertise, and customer-focused approach, John Huseman is well-equipped to excel as a Product Manager, driving the development and delivery of innovative solutions that address the evolving needs of his organization and its customers.
