John Kay
UX Manager - OrangeMethod UX and Product Curriculum
John Kay is an experienced User Experience (UX) professional with a proven track record of driving digital innovation and enhancing customer experiences. As the UX Manager for OrangeMethod UX and Product Curriculum at The Home Depot, he is responsible for leading a team of talented UX designers and researchers to develop impactful UX training programs for the organization.
Professional Overview
John's expertise spans the entire UX lifecycle, from user research and interaction design to usability testing and product strategy. He is adept at collaborating cross-functionally to deliver user-centric solutions that drive business outcomes. With a strong background in both agency and in-house settings, John has honed his skills in aligning UX initiatives with organizational goals and objectives.
Current Role
As the UX Manager at The Home Depot, John oversees the development and delivery of the company's UX and product curriculum, ensuring that all employees receive comprehensive training on user-centered design practices. He leads a team of UX designers and trainers in creating engaging, interactive learning experiences that empower employees to enhance the customer experience across all digital touchpoints. Under John's leadership, the UX and product curriculum has been instrumental in driving a customer-focused culture and improving product usability, resulting in increased customer satisfaction and loyalty.
Career Progression
Prior to his current role, John held several leadership positions in the UX and digital design industry. As the Manager of Digital Experience & Design at IHG - InterContinental Hotels Group, he led a team of designers and researchers in enhancing the user experience for the company's digital platforms, resulting in a 15% increase in online booking conversions. Earlier in his career, John served as a UX Instructor at General Assembly, where he trained aspiring designers in the fundamentals of user-centered design and research methods.
Academic Background
John holds a Bachelor of Fine Arts in Graphic Design from The Creative Circus, where he honed his skills in visual communication and design thinking. He has also completed several industry-recognized certifications in user experience design, including the Certified Usability Analyst (CUA) and Certified User Experience (CUX) designations.
Areas of Expertise
- User experience design and strategy
- User research and usability testing
- Interaction design and information architecture
- Design thinking and agile methodologies
- UX team leadership and mentorship
- UX training and curriculum development
Professional Impact
Throughout his career, John has made significant contributions to the UX industry. He has been an active speaker and presenter at various UX conferences and events, sharing his insights on best practices and emerging trends. Additionally, John has authored several thought-leadership articles on the importance of user-centered design in driving business success, further cementing his reputation as a UX thought leader.
Conclusion
With his exceptional UX expertise, strong leadership skills, and commitment to driving digital innovation, John Kay is poised to continue making a lasting impact on the customer experience at The Home Depot. His ability to align UX initiatives with business objectives and his dedication to developing high-performing UX teams make him a valuable asset in the ever-evolving digital landscape.
