Professional Summary
Professional Overview
John Lilly is an accomplished corporate investigations professional with over 20 years of experience in the insurance industry. As the Director of the Corporate Investigations Department at Progressive Insurance, he leads a team of skilled investigators responsible for identifying and addressing complex fraud and security-related issues.
Experience Summary
Current Role
As the Director of the Corporate Investigations Department at Progressive Insurance, John is responsible for overseeing all investigative activities related to claims, underwriting, and corporate security. He has held this position since 2017, leveraging his extensive background in special investigations and risk management to drive innovative solutions and enhance the company's investigative capabilities. Under his leadership, the department has achieved significant reductions in fraud-related losses and improved overall operational efficiency.
Career Progression
Prior to his current role, John held various investigative and managerial positions within Progressive Insurance, including Manager of Corporate Investigations and Director of Special Investigations for the East Zone. He has demonstrated a strong track record of success in these roles, consistently delivering measurable results and contributing to the company's strategic objectives. Before joining Progressive, John served as the National Product Manager for Investigation Services at Crawford and Company, where he was responsible for developing and implementing innovative investigative solutions for clients.
Academic Background
John holds a Bachelor of Science in Criminal Justice from the University of New Hampshire, where he graduated with honors. He is also a certified fraud examiner and has completed specialized training in insurance fraud investigation, corporate security, and risk management.
Areas of Expertise
- Insurance fraud investigation and mitigation
- Corporate security and risk management
- Investigative team leadership and management
- Data analysis and business intelligence
- Stakeholder collaboration and communication
Professional Impact
Throughout his career, John has played a pivotal role in enhancing Progressive Insurance's investigative capabilities and reducing fraud-related losses. He has spearheaded the development of innovative investigative techniques, leveraging data analytics and technology to identify and address complex fraud schemes. Additionally, John has been recognized for his industry contributions, serving as a speaker at various insurance and fraud prevention conferences.
Conclusion
With his extensive experience, industry expertise, and proven track record of success, John Lilly is a valuable asset to Progressive Insurance's corporate investigations team. He is committed to driving continuous improvement, fostering a culture of integrity, and delivering sustainable results that positively impact the organization and its clients.
