Professional Overview

John Manalo is a seasoned Technical Support Specialist currently based in Valenzuela, NCR, Philippines. He brings a unique blend of technical expertise and business development experience, with a focus on delivering high-quality support services and driving business growth.

Experience Summary

Current Role

As a Technical Support Specialist at Sitel, John is responsible for providing top-notch technical support to clients, ensuring timely resolution of issues, and maintaining high customer satisfaction rates. His key responsibilities include troubleshooting technical problems, collaborating with internal teams to resolve complex issues, and implementing process improvements to enhance support services.

Career Progression

John's career trajectory showcases his ability to adapt and grow in various roles. Notable previous roles include Business Development Manager at RChilli Inc. and 5 o'clock, where he demonstrated his skills in lead generation, appointment setting, and business development. His experience in lead generation at RC Digital Consultancy, LLC, and appointment setting at JAQ Business Solutions further highlights his ability to drive business growth and expansion.

Academic Background

John holds a degree in BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES from the Technological Institute of the Philippines (2015-2017).

Areas of Expertise

John's areas of expertise include technical support, business development, lead generation, and appointment setting. He possesses strong technical competencies, with the ability to troubleshoot complex issues and implement process improvements.

Professional Impact

Although specific project details are not available, John's experience in technical support and business development has likely contributed to the growth and success of his previous and current organizations.

Conclusion

John Manalo is a dedicated and results-driven professional with a strong background in technical support and business development. His current focus on delivering exceptional technical support services is backed by his experience in driving business growth and expansion. As a Technical Support Specialist, John brings a unique value proposition to his organization, leveraging his technical expertise and business acumen to drive success.