John Murdough

Senior Director Sales Operations

Professional Overview
John Murdough is a seasoned sales operations leader with extensive experience driving strategic initiatives and optimizing sales processes. As the Senior Director of Sales Operations at OpsRamp, he is responsible for overseeing the company's sales support functions, implementing data-driven strategies to enhance operational efficiency, and aligning sales activities with broader business objectives.

Experience Summary

Current Role
In his current role at OpsRamp, John is responsible for managing the end-to-end sales operations function, including forecasting, pipeline management, territory planning, and sales enablement. He has implemented robust data analytics and reporting capabilities to provide sales leadership with real-time insights, enabling data-driven decision-making. Under John's leadership, the sales operations team has streamlined lead management processes, resulting in a 25% increase in sales qualified leads and a 15% improvement in overall sales productivity.

Career Progression
Prior to joining OpsRamp, John held the position of Sales Operations Manager at Zendesk, where he played a pivotal role in scaling the company's sales infrastructure to support rapid growth. He successfully led the implementation of a new CRM system, which improved data accuracy and visibility, and implemented a sales compensation plan that drove increased sales performance. Earlier in his career, John held sales and operations roles at Salesforce and Adobe, where he gained valuable experience in the technology industry.

Academic Background
John holds a Bachelor of Science in Business Administration from the University of California, Berkeley, with a concentration in Marketing and Entrepreneurship. He has also completed executive education programs in Sales Force Management and Strategic Sales Enablement at Harvard Business School.

Areas of Expertise

• Sales operations and process optimization

• Data analytics and performance reporting

• Sales enablement and training

• Territory and quota management

• CRM implementation and integration

• Sales strategy and planning

Professional Impact
At OpsRamp, John has spearheaded the development of a comprehensive sales operations playbook, which has been recognized as a best practice in the industry. He has also been an active contributor to the sales operations community, sharing his insights and expertise through industry events and publications.

Conclusion
With his extensive background in sales operations and his proven track record of driving measurable improvements, John Murdough is a respected leader in the technology industry. In his current role at OpsRamp, he continues to leverage his strategic and analytical skills to optimize sales processes, enhance operational efficiency, and support the company's overall growth and success.