John Norris

Vice President Global Logistics & Customer Service, rag & bone

Professional Overview
John Norris is an accomplished supply chain and logistics executive with over 15 years of experience driving operational excellence and customer service excellence across the fashion and apparel industry. As the Vice President of Global Logistics & Customer Service at rag & bone, he is responsible for streamlining the company's global supply chain and ensuring an exceptional customer experience.

Experience Summary

Current Role
As the Vice President of Global Logistics & Customer Service at rag & bone, John is responsible for overseeing the company's worldwide logistics operations, including inventory management, transportation, and distribution. He has implemented data-driven strategies to optimize the supply chain, reduce costs, and improve delivery times, contributing significantly to rag & bone's growing global footprint. Under his leadership, the logistics team has achieved a 95% on-time delivery rate and a 20% reduction in transportation expenses.

Career Progression
Prior to joining rag & bone, John held senior logistics and operations roles at several leading fashion and retail companies. As the Director of Operations at Kering Americas, he spearheaded the integration of distribution centers and modernized the regional supply chain, resulting in a 15% increase in efficiency. At Marc Jacobs, he served as the Director of Global Logistics, where he streamlined international shipping and customs clearance processes, enabling the brand to expand into new markets. Earlier in his career, John held logistics leadership positions at Borderfree and Smart Apparel (U.S.), Inc., where he honed his expertise in transportation management, inventory control, and warehouse optimization.

Academic Background
John holds a Bachelor of Science degree in Supply Chain Management from the University of Maryland, where he graduated cum laude. He has also completed executive education programs in Strategic Supply Chain Management and Leadership Development at the Massachusetts Institute of Technology and Harvard Business School, respectively.

Areas of Expertise

• Global supply chain management

• Logistics and distribution optimization

• Transportation and inventory control

• Customer service strategy and implementation

• Cross-functional team leadership and collaboration

• Data-driven decision making and process improvement

Professional Impact
Throughout his career, John has demonstrated a track record of driving significant operational improvements and delivering measurable business impact. His strategic initiatives have consistently resulted in cost savings, enhanced customer satisfaction, and increased market share for the organizations he has served. John is recognized as a thought leader in the fashion and retail logistics space, frequently speaking at industry conferences and contributing to industry publications.

Conclusion
With his extensive experience, strategic vision, and proven ability to execute, John Norris is a valuable asset to rag & bone's executive team. In his role as Vice President of Global Logistics & Customer Service, he is poised to further strengthen the company's competitive position and drive long-term sustainable growth.