John Phan
Product Manager, Phoenix, Arizona
Professional Overview
John Phan is an experienced Product Manager with a strong background in higher education and enterprise software. He leverages his expertise in business analysis, project management, and system administration to drive the development and implementation of innovative digital solutions.
Experience Summary
Current Role
As a Product Manager at Arizona State University, John is responsible for defining product vision, roadmaps, and requirements to enhance the student and faculty experience through technology. He collaborates cross-functionally to prioritize initiatives, manage stakeholder expectations, and ensure successful product launches. Under John's leadership, the university has seen improved user satisfaction and increased adoption of key digital platforms.
Career Progression
Prior to his current role, John served as an Enterprise Application Business Analyst at Arizona State University, where he analyzed business needs, documented requirements, and facilitated the implementation of learning management, human resources, and financial systems. Before that, he was a Project Manager at Pearson, leading the rollout of a new learning management system across multiple university campuses.
John's career also includes roles as a Senior Desktop Analyst at AEGON and an HRIS System Administrator at McLeodUSA, where he gained valuable experience in IT support, system administration, and end-user training.
Academic Background
John holds a Bachelor of Science degree in Management Information Systems from the University of Arizona, where he graduated with honors.
Areas of Expertise
- Product management and strategy
- Business analysis and requirements gathering
- Project management and implementation
- Enterprise software and system integration
- Stakeholder engagement and change management
- Higher education technology solutions
Professional Impact
During his tenure at Arizona State University, John has led the successful implementation of a new learning management system, resulting in a 20% increase in user adoption and a 15% improvement in student satisfaction. He has also spearheaded the development of a mobile app that has been downloaded by over 50,000 students and faculty, significantly enhancing communication and access to university resources.
Conclusion
With his extensive experience in product management, business analysis, and higher education technology, John Phan is a valuable asset to Arizona State University. He is committed to driving digital innovation and improving the overall user experience for students, faculty, and staff.
