Professional Summary

Professional Overview

John Shanks is an accomplished public safety and law enforcement professional with extensive experience in customer success, training, and leadership roles. As the Customer Success Director at GeoComm, he is responsible for driving customer satisfaction and retention through strategic initiatives. Additionally, he serves as the Executive Director of the National Association of School and Campus Police Chiefs (NASCPC), where he provides strategic guidance and oversight to the organization.

Experience Summary

Current Roles

Customer Success Director, GeoComm (2025-01-01 to Present)

• Oversees the delivery of exceptional customer service and support to GeoComm's clients, ensuring their needs are met and their satisfaction is maximized.

• Develops and implements customer success strategies to drive retention, growth, and advocacy among the company's client base.

• Collaborates cross-functionally with sales, product, and operations teams to enhance the overall customer experience.

Executive Director, NASCPC National Association of School and Campus Police Chiefs (2023-09-01 to Present)

• Provides strategic leadership and direction to the NASCPC, guiding the organization's mission and initiatives.

• Collaborates with the Board of Directors to develop and execute long-term plans that address the evolving needs of school and campus police chiefs.

• Represents the NASCPC in high-level stakeholder engagements and industry events, promoting the organization's visibility and influence.

Career Progression

• Chairman, USAF Police Alumni Foundation (2015-08-01 to Present)

• Founder & Co-Chair, USAF Police Alumni Association (2014-08-01 to Present)

• Director, Public Safety Relations at GeoComm (2023-05-01 to 2025-01-01)

• Senior Curriculum Developer/Master Instructor, ICITAP - KSA - Amentum CTR (2021-09-01 to 2024-02-01)

• National Director, Police Training Institute at Council for a Strong America (2016-06-01 to 2021-01-01)

• Director, LE Relations & ORC Recovery at The Zellman Group, LLC (2016-02-01 to 2018-06-01)

• Director, Law Enforcement Relations, Training & Education at Digital Tactical Training Solutions, CAAS, NY (2015-02-01 to 2016-06-01)

• Director of Development & Law Enforcement Relations at National Law Enforcement Officers Memorial Fund (2007-06-01 to 2014-12-01)

• Law Enforcement Instructor at San Antonio College, Law Enforcement Training Center (1991-05-01 to 1999-05-01)

• Police Officer, Detective at Hill Country Village Police Department (1988-11-01 to 1997-01-01)

• Police Officer, Warrant Officer at Hollywood Park Police Dept, TX (1984-03-01 to 1987-10-01)

• Law Enforcement Specialist at United States Air Force (1978-05-01 to 1996-01-01)

Academic Background

John Shanks holds a strong educational background, with a focus on law enforcement and public safety. He has completed various industry-specific training programs and certifications throughout his career.

Areas of Expertise

• Customer success and client relationship management

• Public safety and law enforcement training and education

• Strategic planning and organizational leadership

• Curriculum development and instructional design

• Law enforcement relations and stakeholder engagement

Professional Impact

John Shanks has made significant contributions to the public safety and law enforcement sectors throughout his distinguished career. He has played a pivotal role in the development and implementation of innovative training programs, the enhancement of customer success strategies, and the strategic leadership of industry associations. His dedication to improving the safety and well-being of communities is evident in his many accomplishments.

Conclusion

With his extensive experience, strategic vision, and commitment to excellence, John Shanks is poised to continue driving positive impact within the public safety and law enforcement industries. His expertise and leadership have earned him a reputation as a respected and influential figure in the field, and he remains dedicated to advancing the goals and initiatives of the organizations he serves.