John Stewart

Professional Overview
John Stewart is a seasoned fintech professional with extensive experience in support, customer management, and industry analysis. As the Head of Support & CM at Deribit, he plays a pivotal role in ensuring the delivery of exceptional customer service and driving strategic initiatives to enhance the user experience. Additionally, he serves as a fintech guru, leveraging his deep industry expertise to provide valuable insights and guidance.

Experience Summary

Current Role
John has been the Head of Support & CM at Deribit since May 2018. In this role, he is responsible for leading the support team, implementing efficient customer management strategies, and driving process improvements to enhance overall customer satisfaction. Under his leadership, the support team has achieved impressive customer satisfaction scores and has been instrumental in addressing complex customer inquiries and concerns.

Career Progression
Prior to his current role, John held various positions at Schlumberger, where he showcased his versatility and technical expertise. He served as a Thema Analyst, providing in-depth industry analysis and market insights, and subsequently transitioned to the role of Field Service Engineer/Unit Manager, where he demonstrated strong problem-solving and project management skills.

Academic Background
John holds a bachelor's degree in Mechanical Engineering, which has provided him with a solid foundation to navigate the technical aspects of the fintech industry.

Areas of Expertise
John's areas of expertise include customer support, client relationship management, process optimization, and industry analysis. He has a deep understanding of the fintech landscape, particularly in the areas of cryptocurrency trading and derivatives. His technical skills, combined with his customer-centric approach, have made him a valuable asset to the organizations he has served.

Professional Impact
During his tenure at Deribit, John has spearheaded several initiatives that have significantly improved the customer experience. He has implemented streamlined support processes, leading to a reduction in response times and a marked increase in customer satisfaction. Furthermore, his industry insights have been instrumental in the development of new product features and the enhancement of existing offerings, solidifying Deribit's position as a leading player in the cryptocurrency derivatives market.

Conclusion
With his extensive experience in the fintech industry and a proven track record of delivering exceptional customer support and strategic initiatives, John Stewart is poised to continue making a significant impact in his current role and beyond. His technical expertise, industry knowledge, and customer-centric approach make him a valuable asset to any organization seeking to navigate the dynamic and rapidly evolving fintech landscape.