Jolene Burns
Manager, Sales and Operations Training
Kansas City, Missouri, United States
Professional Overview
Jolene Burns is an accomplished training and development professional with extensive experience in the technology industry. As the Manager of Sales and Operations Training at Securus Technologies, she is responsible for designing and delivering comprehensive training programs that empower sales and operations teams to excel in their roles. With a strong background in product training, operations effectiveness, and team leadership, Jolene has honed her skills in driving organizational performance and fostering employee development.
Experience Summary
Current Role
As the Manager of Sales and Operations Training at Securus Technologies, Jolene oversees the design, implementation, and continuous improvement of training initiatives that support the company's sales and operations functions. She collaborates closely with cross-functional stakeholders to assess training needs, develop engaging curriculums, and measure the impact of training programs. Jolene's leadership has been instrumental in equipping Securus' sales and operations teams with the knowledge and skills necessary to deliver exceptional customer experiences.
Career Progression
Prior to her current role, Jolene held various training and development positions at Thomson Reuters, where she demonstrated her expertise in product support, operations effectiveness, and team management. As the Manager of Product Support and Training, she played a pivotal role in enhancing the organization's training capabilities, resulting in improved customer satisfaction and increased operational efficiency. Jolene's commitment to professional development and her ability to drive organizational change have been key factors in her career progression.
Academic Background
Jolene holds a Bachelor's degree in Business Administration from the University of Missouri-Kansas City, with a focus on Human Resource Management. Her academic achievements and dedication to continuous learning have equipped her with a strong foundation in organizational development, adult learning principles, and data-driven decision-making.
Areas of Expertise
- Training program design and implementation
- Sales and operations process optimization
- Curriculum development and facilitation
- Instructional design and adult learning methodologies
- Performance management and employee development
- Cross-functional collaboration and stakeholder engagement
Professional Impact
Throughout her career, Jolene has demonstrated a consistent track record of driving impactful training initiatives that have contributed to the success of her employers. At Securus Technologies, she has spearheaded the development of a comprehensive sales and operations training program that has resulted in improved sales team productivity, increased customer satisfaction, and enhanced operational efficiency. Jolene's ability to identify training needs, create engaging learning experiences, and measure the impact of her initiatives has earned her a reputation as a trusted and innovative training leader.
Conclusion
Jolene Burns is a seasoned training and development professional with a proven ability to design and deliver transformative learning solutions. Her deep industry expertise, coupled with her strong leadership skills and unwavering commitment to employee development, make her a valuable asset to Securus Technologies and the broader technology industry. Jolene is poised to continue driving organizational success through her innovative training programs and her passion for empowering teams to reach their full potential.
