JC

Jolene Chen

Jolene Chen


Chief Revenue Officer (CRO)


Nashville, Tennessee, United States



Professional Overview


Jolene Chen is a seasoned revenue and customer experience leader with over 15 years of experience driving growth and excellence across a diverse range of industries. As the Chief Revenue Officer (CRO) at Drip, she is responsible for spearheading the company's revenue generation strategy, leading the sales and customer success teams, and optimizing the overall customer journey.

Experience Summary



Current Role


As the CRO at Drip, Jolene oversees all revenue-generating functions, including sales, customer success, and account management. She has been instrumental in driving the company's revenue growth through data-driven strategy, process optimization, and a relentless focus on customer satisfaction. Under her leadership, Drip has expanded its client base, improved customer retention, and strengthened its position as a leading provider in the industry.

Career Progression


Jolene's impressive career trajectory includes leadership roles at renowned companies such as Asurion, 99designs, Intuit, and E*TRADE Financial. She has a proven track record of successfully managing high-performing teams, launching new products and services, and spearheading innovative marketing and sales initiatives. Her experience spans diverse industries, including technology, finance, and professional services, giving her a unique perspective and the ability to adapt to different business environments.

Academic Background


Jolene holds a Bachelor of Science degree in Marketing from the University of Tennessee, where she graduated with honors.

Areas of Expertise


  • Revenue growth and optimization

  • Customer experience and success

  • Sales leadership and team management

  • Marketing strategy and execution

  • Data-driven decision making

  • Cross-functional collaboration and alignment


Professional Impact


Throughout her career, Jolene has been recognized for her ability to drive measurable results. At Asurion, she led the transformation of the customer experience function, resulting in a 25% increase in customer satisfaction and a significant reduction in operational costs. As the Director of Sales and Marketing at 99designs, she spearheaded the launch of several new product offerings, leading to a 15% year-over-year revenue growth.

Conclusion


Jolene Chen's exceptional track record, industry expertise, and strategic leadership make her a valuable asset to Drip and the wider business community. As the CRO, she is poised to continue driving the company's revenue growth and enhancing the customer experience, positioning Drip for sustained success in the rapidly evolving technology landscape.