Jolene Crittenden

Chief of Staff, Office of the General Counsel

Professional Overview
Jolene Crittenden is an accomplished executive with over 20 years of experience in the financial services industry. As the Chief of Staff in the Office of the General Counsel at Transamerica, she leverages her deep expertise in strategic business administration, internal sales support, and client service to drive organizational excellence.

Experience Summary

Current Role
In her current role as Chief of Staff, Jolene is responsible for overseeing the day-to-day operations of the Office of the General Counsel, ensuring efficient and effective management of legal affairs. She serves as a strategic advisor to the General Counsel, providing critical insights and guidance to support the organization's overall legal strategy and compliance initiatives.

Career Progression
Prior to her current role, Jolene held various leadership positions at Transamerica, including Senior Director in the Office of the Chief of Staff for the Individual Solutions division, Vice President of Strategic Business Administration, Vice President of Internal Sales Support and Technology, and Vice President of Business Development. Throughout her tenure, she has consistently demonstrated her ability to drive process improvements, enhance operational efficiency, and deliver exceptional customer service.

Academic Background
Jolene holds a Bachelor's degree in Business/Managerial Economics from the University of California, Los Angeles, where she honed her analytical and problem-solving skills.

Areas of Expertise
Jolene's areas of expertise include strategic planning, operational optimization, client relationship management, and technology integration. She has a deep understanding of the financial services industry and a proven track record of leading cross-functional teams to achieve organizational goals.

Professional Impact
During her tenure at Transamerica, Jolene has spearheaded numerous initiatives that have had a significant impact on the organization. She played a crucial role in the implementation of a new customer relationship management (CRM) system, which resulted in a 20% increase in customer satisfaction and a 15% improvement in sales productivity. Additionally, she led the development of a strategic business plan that enabled the Individual Solutions division to achieve a 12% year-over-year growth in revenue.

Conclusion
Jolene Crittenden's extensive experience, strategic acumen, and commitment to excellence make her a valued leader within Transamerica. As the Chief of Staff in the Office of the General Counsel, she continues to drive organizational success and contribute to the company's overall growth and success.