Jon Dack
Chief Information Officer (CIO) at Celonis
Professional Background
Jon Dack is the Chief Information Officer at Celonis, a role he took on starting in August 2022. Celonis is renowned for its Process Mining technology and Execution Management System (EMS), which Jon aims to leverage to enhance IT efficiency and empower businesses through data and technology.
Jon boasts over 25 years of experience in technology operations, data strategy, and executive strategic planning. His career portfolio includes significant stints at Bottomline Technologies and Toast Inc.:
- Bottomline Technologies: As CIO, Jon orchestrated a comprehensive digital transformation, modernizing 20 years of legacy processes and technologies. His responsibilities covered IT Operations, Business Systems, Information Security, Global Real Estate, and Operational Excellence.
- Toast Inc.: Over four years as CIO, during which he scaled the business exponentially by implementing robust IT functions and improving operational efficiency.
Key Roles and Responsibilities at Celonis
At Celonis, Jon oversees:
- Enterprise Business Solutions
- Global IT Infrastructure and Support
- Enterprise Security
- Overall Digital Strategy
Jon prioritizes process over technology, emphasizing that technological efficiency is deeply tied to understanding and optimizing underlying business processes. He maintains that process excellence is critical for organizational success and often speaks about the importance of recognizing and managing process debt over technical debt.
Strategic Vision and Achievements
- Efficiency and Productivity: Jon aims to complement Celonis’ EMS with an integration platform (IPAAS) to connect various systems, thereby enhancing workflow efficiency.
- Process-Oriented Technology Approach: Focuses on technology that aligns with and enhances business processes, rather than technology for its own sake.
- Holistic Process Understanding: Advocates for CIOs to have a broad view of the organization's processes, thereby helping navigate and solve interdependencies within the business.
- Cultural Integration: In his first 100 days, Jon is dedicated to learning and understanding Celonis' culture, processes, product offerings, and market strategies.
Notable Quote and Philosophy
"I hate the term technical debt. For me, it's more about process debt. Technology is really providing the technical output for your process. When the technology isn't working, it's because your process needs to change and the technology hasn't changed to meet that process." — Jon Dack
Professional Recognition
- Recognized as a Corporate Finalist by the 2019 Boston CIO of the Year ORBIE Awards for his leadership and management effectiveness.
Educational Background
- University of London
Professional Interests
Jon is focused on optimizing the use of data and technology while ensuring cost efficiency and alignment with corporate business goals. His expertise spans a variety of domains including Enterprise Architecture, Cloud Technology, Information Security, Business Process Management, and Vendor Management.
Contact Information
- LinkedIn: [Jon Dack](https://www.linkedin.com/in/jondack)
- Company Address: Celonis, 114 E. 25th Street, Ground Floor, New York, NY 10010
- Company Contact: +1 (917) 765-9411 | hello@qwoted.com
Jon Dack's role at Celonis and his profound approach to process management and technology utilization offer significant insights, emphasizing his strategic and transformative capabilities in enhancing organizational efficiency. His leadership at Celonis aligns with the company's mission to optimize business processes through advanced technology.
