Professional Summary
Professional Overview
Jon Henkel is an experienced healthcare leader with a strong focus on enhancing customer experience. As the System Director of Customer Experience at North Memorial Health, he is responsible for driving strategic initiatives and overseeing the implementation of innovative programs to improve patient and community engagement.
Experience Summary
Current Role
In his current role as System Director of Customer Experience at North Memorial Health, Jon is responsible for leading the organization's customer experience strategy and initiatives. He collaborates closely with cross-functional teams to identify and address pain points, while implementing data-driven solutions to enhance patient satisfaction and loyalty. Under his leadership, North Memorial Health has seen a marked improvement in key customer experience metrics, reflecting his ability to drive tangible results.
Career Progression
Prior to his current role, Jon held several senior-level positions within the healthcare industry. As the Coach Director (Account Leader) at Huron, he provided strategic guidance and project management support to help healthcare organizations optimize their operations and improve the patient experience. Earlier in his career, he served as the Vice President of Customer Experience at Fairview Health Services and the Sr. Director of Patient & Guest Experience at Regions Hospital, where he spearheaded initiatives to enhance the overall patient journey and drive positive business outcomes.
Academic Background
Jon holds a Bachelor of Science in Nursing from the University of Minnesota, where he graduated with distinction. His specialized healthcare background and commitment to continuous learning have enabled him to develop a deep understanding of the industry's evolving needs and best practices.
Areas of Expertise
- Patient and community engagement
- Customer experience strategy and implementation
- Healthcare operations optimization
- Data-driven decision making and performance management
- Cross-functional collaboration and team leadership
Professional Impact
Throughout his career, Jon has made significant contributions to the healthcare industry. At Regions Hospital, he led the implementation of a comprehensive patient experience program that resulted in a 20% increase in patient satisfaction scores. At Fairview Health Services, he oversaw the deployment of a new customer relationship management (CRM) system, which enabled the organization to better understand and respond to patient needs.
Conclusion
With his extensive experience, strong leadership skills, and a proven track record of driving positive outcomes, Jon Henkel is poised to continue making a meaningful impact on the healthcare industry. In his current role at North Memorial Health, he is committed to leveraging his expertise to enhance the customer experience and contribute to the organization's long-term success.
