Jonathan Cross

Patient Financial Services Manager - Patient Accounts/Insurance Follow Up

Professional Overview

Jonathan Cross is an experienced healthcare professional with a strong background in revenue cycle management, patient financial services, and healthcare operations. As the Patient Financial Services Manager at UK HealthCare, he oversees patient accounts and insurance follow-up, playing a crucial role in optimizing the organization's financial performance and patient experience.

Experience Summary

Current Role

As the Patient Financial Services Manager at UK HealthCare, Jonathan is responsible for managing the patient accounts and insurance follow-up teams. He leads a team of professionals in ensuring accurate and timely patient billing, processing insurance claims, and resolving complex financial matters. Under his leadership, the team has achieved significant improvements in key performance metrics, such as reduced billing errors and increased first-pass claims resolution rates.

Career Progression

Prior to his current role, Jonathan held various positions within the revenue cycle and patient access domains at UK HealthCare and Kentucky Medical Services Foundation, Inc. He has experience as a Revenue Cycle Manager, Revenue Cycle/Functional Trainer, and Patient Access Service Insurance and Technology Trainer. This breadth of experience has equipped him with a deep understanding of the healthcare revenue cycle and the ability to drive process improvements and efficiencies.

Academic Background

Jonathan holds a Bachelor's degree from the University of Kentucky, where he developed a strong foundation in healthcare administration and operations.

Areas of Expertise

• Revenue cycle management

• Patient financial services and billing

• Insurance claims processing and follow-up

• Healthcare operations and process improvement

• Team leadership and training

Professional Impact

Throughout his career, Jonathan has demonstrated a commitment to improving financial performance and enhancing the patient experience. He has led successful initiatives to streamline billing and collections processes, resulting in reduced denials and increased cash flow. Additionally, Jonathan has played a pivotal role in implementing new technologies and training programs to enhance the capabilities of his team, ensuring they are well-equipped to provide exceptional service to patients and payers.

Conclusion

With his extensive experience in healthcare revenue cycle management and a track record of delivering tangible results, Jonathan Cross is a valuable asset to the UK HealthCare team. He is dedicated to driving continuous improvement and leveraging his expertise to support the organization's financial and operational objectives.