Professional Summary
Professional Overview
Jonathan Horowitz is a seasoned Senior Manager of Product Management with a strong focus on the store front-end experience, including checkout and returns. He brings a wealth of expertise in digital customer experience strategy, innovation, and program management across the retail industry.
Experience Summary
Current Role
As the Senior Manager of Product Management - Store Front End at The Home Depot, Jonathan is responsible for leading the strategic vision, development, and delivery of the company's checkout and returns experience. He collaborates cross-functionally to identify and implement innovative solutions that enhance customer satisfaction and improve operational efficiency.
Career Progression
Prior to his current role, Jonathan served as the Senior Manager, Pro Customer Experience Strategy & Innovation at The Home Depot, where he spearheaded initiatives to enhance the overall experience for the company's professional customer segment. He also held the position of Chief of Staff, overseeing strategic projects and initiatives that drove organizational transformation.
Earlier in his career, Jonathan gained valuable experience as a Senior Consultant in Digital Customer Experience at Capgemini Invent, where he advised clients on digital transformation strategies. He also served as a Program Liaison and Startup Advisor at BridgeCommunity, leveraging his expertise to support the growth and development of early-stage companies.
Academic Background
Jonathan holds a Bachelor's degree from the University of Georgia, where he majored in Business Administration with a focus on Marketing.
Areas of Expertise
- Retail industry knowledge
- Digital customer experience strategy and innovation
- Product management and roadmap development
- Cross-functional collaboration and stakeholder management
- Program and project management
- Data-driven decision making
- Change management and organizational transformation
Professional Impact
Throughout his career, Jonathan has demonstrated a track record of driving measurable improvements in customer satisfaction and operational efficiency. He has led the implementation of high-impact initiatives that have enhanced the overall shopping experience for both consumers and professional customers.
Conclusion
With his extensive experience in product management, digital customer experience, and retail innovation, Jonathan is poised to continue making a significant impact in his current role at The Home Depot. His strategic vision and collaborative approach position him as a valuable asset in delivering exceptional front-end experiences that meet the evolving needs of the company's customers.
