Professional Summary
Professional Overview
Jonathan Martell is an accomplished CDO (Chief Design Officer) with a strong background in innovation, service design, and AI. He currently holds multiple roles, including CDO at Peppermint - Laboratorio de Innovación, Innovation & Design Manager at the same organization, University Lecturer at Pontificia Universidad Católica del Perú, AI Enthusiast at Jonathan Martell Co., and Independent Service Design and Project Management Consultant. With his diverse expertise and cross-functional experience, Martell has made significant contributions to the fields of design, technology, and education.
Experience Summary
Current Role
As the CDO at Peppermint - Laboratorio de Innovación, Martell is responsible for leading the design and innovation initiatives of the organization. He oversees the development of cutting-edge solutions, collaborating with cross-functional teams to drive digital transformation and deliver exceptional user experiences. Martell's innovative approach and strategic vision have helped Peppermint to stay ahead of industry trends and maintain a competitive edge.
In his concurrent role as the Innovation & Design Manager, Martell works closely with the leadership team to identify and implement innovative strategies that enhance the company's products and services. He has a proven track record of successfully managing complex projects, fostering a culture of creativity, and driving measurable business impact.
Career Progression
Prior to his current roles, Martell held various leadership positions, including Service Design Director at New, where he led the design and implementation of transformative service solutions. He has also held roles at Scotiabank, Pacífico Seguros, and Banco de Crédito BCP, where he honed his expertise in digital channels, user experience, and project management.
Throughout his career, Martell has demonstrated a versatile skill set and a passion for driving innovation. He has co-created initiatives like Tributa Bien, and maintains an active presence as an AI Enthusiast and Independent Service Design and Project Management Consultant, further showcasing his multifaceted capabilities.
Academic Background
Martell holds a Master's degree in Service Design from a prestigious institution, where he specialized in human-centered design and service innovation. His academic background has provided him with a deep understanding of the latest design methodologies and their application in diverse industry contexts.
Areas of Expertise
- Service design and innovation
- User experience (UX) and human-centered design
- Digital transformation and technology integration
- Project management and agile methodology
- Artificial intelligence (AI) and emerging technologies
- University-level teaching and curriculum development
Professional Impact
Martell's contributions have been recognized both within his organizations and in the broader industry. He has led successful projects that have delivered measurable improvements in customer satisfaction, operational efficiency, and revenue growth. Additionally, his work as a university lecturer has inspired the next generation of design and technology professionals, further cementing his impact on the industry.
Conclusion
With his multifaceted expertise, proven track record of success, and unwavering commitment to innovation, Jonathan Martell is poised to continue making significant contributions to the fields of design, technology, and education. As he navigates his professional journey, Martell remains focused on driving transformative change and creating lasting value for the organizations and communities he serves.
