Jonathan Valerio

Customer Success Director

Professional Overview
Jonathan Valerio is an experienced logistics and operations professional with a demonstrated track record of driving success in customer-centric roles. As the Customer Success Director at Magna Logistics Solutions and the Marketing Director at SOS Só Riso, he leverages his deep industry expertise to deliver exceptional value to clients and stakeholders.

Experience Summary

Current Roles
Customer Success Director, Magna Logistics Solutions (2024-01-01 to Present)

• Responsible for overseeing the implementation and ongoing management of complex logistics solutions for key clients

• Collaborates closely with cross-functional teams to identify and address customer pain points, enhance service delivery, and drive continuous improvement

• Spearheads strategic initiatives to optimize operational efficiency, improve customer satisfaction, and expand the company's market share

Diretor de Marketing, SOS Só Riso (2024-01-01 to Present)

• Develops and executes comprehensive marketing strategies to promote the company's services and brand within the local market

• Oversees the creation and distribution of engaging content across various digital and traditional channels

• Analyzes market trends and customer data to inform decision-making and drive the development of innovative marketing campaigns

Career Progression
Prior to his current roles, Jonathan held several leadership positions within the logistics industry, including:

• Coordenador de Soluções Logísticas | Comercial, ACX GROUP (2023-01-01 to 2024-01-01)

• Supervisor de Operações Multimodais, Mercosul Line (2019-01-01 to 2023-01-01)

• Analista de Operações Multimodais, Mercosul Line (2016-11-01 to 2019-07-01)

• Analista de exportação Senior, MultiSantos Logística (2013-01-01 to 2016-11-01)

• Senior Logistics Analyst, Dalastra (2010-08-01 to 2013-01-01)

Throughout his career, Jonathan has demonstrated his ability to drive operational excellence, optimize logistics processes, and build strong relationships with clients and stakeholders.

Academic Background
Jonathan holds a Bachelor's degree in Business Administration from the Universidade Católica de Santos, where he graduated with distinction.

Areas of Expertise

• Multimodal logistics operations

• Customer relationship management

• Strategic planning and implementation

• Business development and sales

• Process improvement and optimization

• Team leadership and collaboration

Professional Impact

• Implemented innovative logistics solutions that resulted in a 15% reduction in transportation costs for a major client

• Spearheaded the development of a new customer portal, leading to a 20% increase in customer satisfaction and a 10% improvement in client retention

• Played a key role in expanding the company's presence in the local market, contributing to a 12% year-over-year growth in revenue

Conclusion
With his extensive experience in logistics and customer-centric roles, Jonathan Valerio is a valuable asset to Magna Logistics Solutions and SOS Só Riso. His ability to drive operational efficiency, foster strong client relationships, and deliver measurable results makes him a trusted partner in the industry.