Jonathon Schlafer
Product Manager
Jonathon Schlafer is an experienced Product Manager with a proven track record of driving product innovation and delivering exceptional customer experiences. Based in New York City, he currently oversees product development and strategy for Optimove, a leading customer marketing automation platform.
Professional Overview
As a Product Manager, Jonathon leverages his deep expertise in customer success, operations, and user-centric product design to spearhead the development of cutting-edge solutions that empower Optimove's clients to engage and retain their customers more effectively. With a keen understanding of market trends and customer needs, he plays a vital role in shaping the product roadmap and ensuring the company's offerings remain at the forefront of the industry.
Experience Summary
Current Role
Jonathon joined Optimove in 2021 as a Product Manager, where he is responsible for managing the full product lifecycle, from ideation to launch. In this role, he collaborates closely with cross-functional teams, including engineering, design, and customer success, to translate business goals into innovative product features. Under his leadership, Optimove has introduced several industry-leading capabilities that have significantly improved customer satisfaction and retention rates for its clients.
Career Progression
Prior to his current role, Jonathon served as a Customer Success Manager at Optimove, where he leveraged his exceptional problem-solving and communication skills to ensure clients' seamless onboarding and ongoing success. Before joining Optimove, he gained valuable experience in customer-centric roles at Hello Alfred and Casper, where he honed his expertise in enhancing the customer experience and driving operational efficiency.
Academic Background
Jonathon holds a Bachelor of Science degree in Business Administration from the University of California, Berkeley, with a focus on Marketing and Entrepreneurship. During his time at UC Berkeley, he demonstrated academic excellence and was recognized for his leadership and community involvement.
Areas of Expertise
- Product Management
- Customer Success and Retention
- User Experience Design
- Data-Driven Decision Making
- Cross-Functional Collaboration
- Agile Methodology
Professional Impact
As a Product Manager at Optimove, Jonathon has spearheaded the development of innovative product features that have significantly improved customer engagement and loyalty for the company's clients. Under his leadership, Optimove has seen a 15% increase in customer retention rates and a 20% improvement in customer satisfaction scores.
Conclusion
With his extensive experience in customer-facing roles and his passion for driving product innovation, Jonathon Schlafer is poised to continue making a meaningful impact in the customer marketing automation industry. His deep understanding of customer needs, coupled with his strategic vision and strong cross-functional leadership, make him a valuable asset to the Optimove team and its growing client base.
