Professional Summary
Professional Overview
Jordan Kaplan is a seasoned payments and operations professional with extensive experience in the retail and e-commerce industries. As the Presto! and Customer Payments Manager at Publix Super Markets, he leverages his expertise in payments processing, customer service, and project management to drive innovation and enhance the company's payment systems and customer experience.
Experience Summary
Current Role
In his current role as the Presto! and Customer Payments Manager at Publix Super Markets, Jordan is responsible for overseeing the implementation and optimization of the company's Presto! self-checkout system. He manages the integration of payment processing solutions, ensuring seamless and secure transactions for customers. Additionally, he serves as the primary point of contact for customer payment-related inquiries and works closely with the IT and customer service teams to address any payment-related issues.
Career Progression
Prior to his current role, Jordan held various positions that have contributed to his well-rounded skill set. As the Payments Manager at Groupon, he spearheaded the implementation of new payment processing technologies, streamlining the company's payment operations and improving customer satisfaction. Before that, he served as a Senior Analyst at Lowe's Companies, Inc., where he analyzed sales data and provided strategic insights to support the company's business objectives. Earlier in his career, Jordan gained experience in project coordination, technical support, and customer service roles at UL Identity Management & Security.
Academic Background
Jordan holds a Bachelor of Science degree in Electrical and Computer Engineering from the University of Massachusetts Amherst, where he also served as a campus tour guide and teaching assistant, showcasing his strong communication and leadership skills.
Areas of Expertise
- Payments processing and operations management
- Customer service and experience optimization
- Project management and cross-functional collaboration
- Data analysis and strategic decision-making
- Technical problem-solving and IT systems integration
Professional Impact
Throughout his career, Jordan has demonstrated a track record of driving positive change and delivering tangible results. At Groupon, he successfully implemented new payment processing solutions, leading to improved customer satisfaction and increased revenue. In his current role at Publix, he has played a crucial role in enhancing the Presto! self-checkout experience, contributing to the company's reputation for customer-centric innovation.
Conclusion
With a diverse background in payments, operations, and customer service, Jordan Kaplan is a valuable asset to the Publix team. His ability to navigate complex challenges, leverage technology, and prioritize customer needs positions him as a strategic leader in the retail and e-commerce industries. As he continues to advance his career, Jordan is dedicated to driving ongoing improvements and delivering exceptional value to his organization and its customers.
