Jordan Michaels is a seasoned Sales and Operations professional with over a decade of experience driving revenue growth and operational efficiency across the telecommunications industry. As the Senior Manager of Sales and Operations at GCI Communication Corp., he leverages his expertise in sales strategy, campaign management, and cross-functional leadership to deliver exceptional results.
Experience Summary
Current Role
In his current role as Senior Manager of Sales and Operations at GCI Communication Corp., Jordan is responsible for leading a team of sales and operations professionals to achieve ambitious revenue targets. He oversees the development and execution of sales campaigns, optimizes operational processes, and collaborates with cross-functional teams to drive business objectives. Under his leadership, the sales and operations unit has consistently exceeded its quarterly revenue goals, contributing to the company's overall growth and market competitiveness.
Career Progression
Prior to his current role, Jordan held positions of increasing responsibility within the telecommunications and retail sectors. As the Manager of Sales and Campaigns at GCI Communication Corp., he spearheaded the development and implementation of high-performing sales strategies, resulting in a 22% year-over-year increase in revenue. Earlier in his career, Jordan served as a Sales Manager at JCPenney, where he honed his skills in customer relationship management, team building, and data-driven decision-making.
Academic Background
Jordan holds a Bachelor of Science in Business Administration from the University of Alaska Anchorage, where he graduated with Honors. His academic studies focused on marketing, operations management, and entrepreneurship, providing a strong foundation for his career in the telecommunications industry.
Areas of Expertise
- Sales strategy and campaign management
- Operational optimization and process improvement
- Cross-functional collaboration and team leadership
- Data analysis and performance monitoring
- Customer relationship management and retention
Professional Impact
Throughout his career, Jordan has demonstrated a track record of driving measurable impact. As the Manager of Sales and Campaigns at GCI Communication Corp., he led the development and implementation of a successful customer retention program, resulting in a 15% reduction in churn. Additionally, he spearheaded the integration of a new customer relationship management (CRM) system, which improved sales productivity by 18% and enhanced the overall customer experience.
Conclusion
Jordan Michaels is a strategic and results-oriented professional who has consistently delivered exceptional performance in the telecommunications industry. With his deep expertise in sales, operations, and cross-functional leadership, he is positioned to continue making a significant impact on the growth and success of GCI Communication Corp.
