Professional Summary
Professional Overview
Jorge Palma is a seasoned executive with a proven track record of driving operational excellence and delivering exceptional customer experiences. As the Chief Operating Officer (COO) at PiperTech, he is responsible for overseeing the company's day-to-day operations, optimizing processes, and ensuring seamless service delivery to clients.
Experience Summary
Current Role
As the COO of PiperTech, Jorge is responsible for managing the company's overall operations, implementing strategic initiatives, and driving continuous improvement across all functional areas. He has been instrumental in streamlining workflows, enhancing operational efficiency, and fostering a culture of innovation and customer-centricity.
Career Progression
Prior to his current role, Jorge served as the Chief Customer Officer (CCO) at Zutek, where he was instrumental in improving customer satisfaction and loyalty by implementing data-driven strategies and strengthening cross-functional collaboration. Before that, he held the position of Director of Sales, Retail at Macro Integration Services, Inc., where he spearheaded the company's retail expansion and achieved significant revenue growth.
Jorge's early career includes roles as the Director of Business Operations and Sales at Agilysys, where he played a pivotal role in driving organizational transformation, and as a Client Specialist Team Lead at Micros Retail Systems, where he honed his expertise in customer-centric operations. He also served as a Sergeant in the United States Marine Corps, where he developed strong leadership and problem-solving skills.
Academic Background
Jorge holds a Bachelor's degree in Business Administration from the University of Ohio, where he graduated with honors. His academic achievements, coupled with his extensive industry experience, have equipped him with a well-rounded skill set and a deep understanding of the operational and strategic challenges facing businesses in today's dynamic market.
Areas of Expertise
- Operations management and process optimization
- Customer experience excellence and client relationship management
- Sales and revenue growth strategy
- Organizational transformation and change management
- Data-driven decision making and performance optimization
Professional Impact
Throughout his career, Jorge has demonstrated a keen ability to drive organizational success through his strategic vision, operational expertise, and customer-centric approach. He has led numerous high-impact initiatives, including the implementation of a robust customer relationship management (CRM) system that resulted in a 15% increase in customer retention at Zutek. At Macro Integration Services, Inc., he spearheaded the development of a retail channel strategy that contributed to a 20% revenue growth in the company's retail segment.
Conclusion
With his comprehensive background in operations, customer experience, and strategic leadership, Jorge Palma is well-equipped to excel in his role as the Chief Operating Officer of PiperTech. His commitment to driving operational excellence, fostering innovation, and delivering exceptional value to clients positions him as a valuable asset to the organization and a respected leader in the industry.
