Professional Overview
Jose Mari Pascual is a seasoned operations management professional, currently serving as Operations Manager at American Express in the Philippines. His key expertise areas include operations management, team leadership, and customer service, with a strong focus on the financial services industry.
Experience Summary
Current Role
As Operations Manager at American Express, Jose is responsible for overseeing daily operations, leading cross-functional teams, and driving process improvements. His key responsibilities include strategic planning, risk management, and talent development. Notably, Jose has been instrumental in implementing process enhancements that have positively impacted the company's operational efficiency.
Career Progression
Jose's career progression is marked by notable roles, including Dispute and Fraud Team Lead at American Express, Senior Team Lead at [24]7, and Team Lead at [24]7. He has demonstrated significant growth and career trajectory, with key achievements in team leadership, process improvements, and customer satisfaction. As Dispute and Fraud Team Lead, Jose successfully led a team that achieved a significant reduction in dispute resolution time, resulting in improved customer satisfaction.
Academic Background
Jose holds a Bachelor of Science in Nursing degree from Adamson University, which has provided a strong foundation for his analytical and problem-solving skills.
Areas of Expertise
Jose's expertise includes operations management, team leadership, customer service, process improvement, and risk management. He possesses strong technical competencies, including data analysis and problem-solving, as well as leadership and management capabilities, such as talent development and strategic planning.
Professional Impact
Jose has made notable contributions to the financial services industry, including process improvements and team leadership. His measurable achievements include implementing process enhancements that have positively impacted operational efficiency and leading teams that have achieved significant reductions in dispute resolution time.
Conclusion
Jose Mari Pascual is a seasoned operations management professional with a strong track record of driving process improvements, leading cross-functional teams, and delivering results in the financial services industry. With his current focus on operations management and his value proposition in strategic planning, risk management, and talent development, Jose is well-positioned to continue making significant contributions to the industry.
