Josefina Honoret

Director of Patient Financial Services
New York, New York, United States

Professional Overview

Josefina Honoret is an experienced healthcare finance professional with a strong track record of driving operational efficiency and enhancing patient financial services. As the Director of Patient Financial Services at Mount Sinai Health System, she oversees a team responsible for managing the complete patient financial lifecycle, from registration and eligibility to billing and collections.

Experience Summary

Current Role

As the Director of Patient Financial Services at Mount Sinai Health System since April 2024, Josefina is responsible for spearheading strategic initiatives to improve revenue cycle management and ensure a seamless financial experience for patients. Under her leadership, the department has achieved significant improvements in key performance metrics, including a 15% reduction in claim denials and a 20% increase in patient satisfaction scores.

Career Progression

Prior to her current role, Josefina held progressive leadership positions within the Mount Sinai Health System, serving as the Manager of Patient Financial Services from 2016 to 2024 and the Supervisor of Patient Financial Services from 2012 to 2016. In these roles, she played a pivotal part in streamlining operational workflows, implementing new technologies, and fostering a culture of continuous improvement. Before joining Mount Sinai, Josefina gained valuable experience as a hospital care investigator and clerical associate at NYC Health + Hospitals.

Academic Background

Josefina holds a Bachelor's degree in Business Administration from the University of New York, where she graduated with honors.

Areas of Expertise

• Revenue cycle management

• Patient financial services operations

• Financial data analysis and reporting

• Process improvement and change management

• Team leadership and talent development

Professional Impact

Josefina's contributions have been recognized both within her organization and the broader healthcare industry. She has spearheaded the implementation of a new patient financial portal, which has resulted in a 25% increase in online bill payments and improved patient satisfaction. Additionally, Josefina has been an active participant in industry conferences, sharing her expertise in patient financial services and contributing to the development of best practices.

Conclusion

With her extensive experience, strategic mindset, and proven track record of driving operational excellence, Josefina Honoret is a valuable asset to the Mount Sinai Health System. As the Director of Patient Financial Services, she continues to make a significant impact on the organization's financial performance and patient experience.