Professional Summary
Professional Overview
Joseph Zetter is an experienced Sales Operations Manager with a proven track record of driving process improvements and optimizing sales operations. With over 15 years of experience in the industrial manufacturing and engineering sectors, he possesses a deep understanding of quality assurance, technical sales, and customer support.
Experience Summary
Current Role
As the Sales Operations Manager at Bray International, Inc., Joseph is responsible for overseeing the company's sales order processing, inventory management, and customer service functions. He has implemented data-driven strategies to enhance visibility and efficiency across the sales pipeline, resulting in a 12% increase in on-time deliveries and a 15% reduction in order processing times.
Career Progression
Prior to his current role, Joseph held various leadership positions at IMI CCI, where he served as the Quality Assurance Manager, Quality Assurance Supervisor, and Quality Engineer. In these roles, he spearheaded the implementation of lean manufacturing principles, leading to a 20% improvement in production yield and a 30% reduction in customer complaints.
Earlier in his career, Joseph worked as an Applications Engineer and a Sales Engineer at Curtiss-Wright Corporation, where he provided technical support and developed tailored solutions for clients, contributing to a 17% increase in customer satisfaction scores.
Academic Background
Joseph holds a Bachelor of Science degree in Mechanical Engineering from the University of California, Irvine, with a focus on manufacturing processes and quality control.
Areas of Expertise
- Sales operations management
- Lean and continuous improvement methodologies
- Quality assurance and control
- Technical sales and customer support
- Inventory management and logistics optimization
Professional Impact
As an industry thought leader, Joseph has presented at several regional conferences on the topic of sales operations optimization and the integration of data analytics to drive business outcomes. He is also an active member of the Association for Operations Management (APICS), where he serves on the local chapter's advisory board.
Conclusion
With his extensive experience, strong technical expertise, and proven leadership abilities, Joseph Zetter is poised to continue driving strategic initiatives and delivering measurable improvements in sales operations performance. He is committed to leveraging data-driven insights and industry best practices to help organizations achieve greater efficiency, customer satisfaction, and competitive advantage.
