Professional Summary

Professional Overview

Josh Blanc is an experienced Customer Success Manager with a strong track record of driving client satisfaction and business growth. With expertise spanning the software and technology industries, he is adept at building and maintaining strategic relationships, identifying and addressing client needs, and delivering innovative solutions that drive tangible results.

Experience Summary

Current Role

Josh currently serves as a Customer Success Manager for Boulevard, where he is responsible for onboarding new clients, managing ongoing client relationships, and ensuring the successful adoption and utilization of the company's products and services. In this role, he has played a crucial role in improving customer retention and driving revenue growth through effective account management and strategic client engagement.

Career Progression

Prior to his current role, Josh held various customer success and account management positions at leading organizations, including VelocityEHS, Service Objects, Postal.io, and MINDBODY, Inc. Throughout his career, he has consistently demonstrated his ability to optimize customer experiences, resolve complex issues, and foster long-term, collaborative partnerships with clients. His diverse industry experience and proven problem-solving skills have made him a valuable asset to the teams he has been a part of.

Academic Background

Josh holds a Bachelor's degree in Business Administration from the University of California, Santa Barbara, where he specialized in Marketing and Entrepreneurship.

Areas of Expertise

• Customer relationship management

• Client onboarding and implementation

• Stakeholder engagement and communication

• Data analysis and reporting

• Process optimization and workflow improvement

• Cross-functional collaboration and team leadership

Professional Impact

During his tenure at VelocityEHS, Josh played a crucial role in improving the company's customer retention rate by 15% and increasing the average customer lifetime value by 20%. Additionally, he spearheaded the implementation of a new customer success framework that streamlined the onboarding process and enhanced the overall client experience.

Conclusion

With his extensive experience in customer success, strong leadership skills, and a proven ability to drive tangible business results, Josh Blanc is poised to continue making a significant impact in his current and future roles. His dedication to client satisfaction and his passion for delivering innovative solutions make him a valuable asset to any organization seeking to optimize its customer experience and drive sustainable growth.