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Josh Oliver

Josh Oliver


Associate Director of Information Technology - Robotic Process Automation (RPA)


De Pere, Wisconsin, United States

Professional Overview


Josh Oliver is an experienced Information Technology (IT) leader with a strong focus on Robotic Process Automation (RPA). As the Associate Director of IT - RPA at Humana, he is responsible for driving the strategic implementation and oversight of RPA initiatives across the organization, leveraging his deep expertise in process optimization and automation.

Experience Summary



Current Role


As the Associate Director of IT - RPA at Humana, Josh leads a team of RPA developers and analysts in designing, implementing, and maintaining intelligent automation solutions. He is responsible for identifying and prioritizing high-impact automation opportunities, ensuring seamless integration of RPA technologies, and driving measurable improvements in operational efficiency and productivity. Under his leadership, the RPA program has achieved significant cost savings and productivity gains for the organization.

Career Progression


Josh has steadily progressed through various roles at Humana, starting as a Developer/Analyst in the RPA team and later assuming positions of increasing responsibility. As the IT - Manager - RPA, he played a crucial role in expanding the company's RPA capabilities, overseeing the implementation of numerous successful automation projects. Prior to his IT roles, Josh served as a Frontline Leader in Process & Provider Network Operations, where he gained valuable insights into the organization's operational challenges and opportunities for process improvement.

Academic Background


Josh holds a Bachelor of Science degree in Computer Science from the University of Wisconsin-Madison, where he graduated with honors. His technical expertise, combined with his strong business acumen, has enabled him to drive impactful RPA initiatives and deliver tangible results for Humana.

Areas of Expertise


  • Robotic Process Automation (RPA) implementation and optimization

  • Process analysis and improvement

  • Automation strategy and roadmap development

  • IT project management and cross-functional collaboration

  • Agile software development methodologies

  • Vendor management and technology integration


Professional Impact


Under Josh's leadership, the RPA program at Humana has achieved remarkable success, including the implementation of over 100 RPA bots that have collectively delivered millions of dollars in cost savings and thousands of hours of productivity gains. He has been instrumental in driving the adoption of RPA across the organization, fostering a culture of continuous improvement and innovation.

Conclusion


With his extensive experience in Robotic Process Automation, proven track record of delivering measurable business impacts, and a deep understanding of the healthcare industry, Josh Oliver is poised to continue his career trajectory as a strategic IT leader, driving digital transformation and operational excellence at Humana.