Josh Scott

Front of House Manager, Food & Beverage | Toronto, Ontario, Canada

Professional Overview

Josh Scott is an experienced Food & Beverage professional with a strong background in front-of-house operations, client relations, and business development. As the Front of House Manager at KITH, he is responsible for leading a team of customer service representatives, overseeing front-of-house operations, and driving positive guest experiences.

Experience Summary

Current Role

Front of House Manager, Food & Beverage at KITH (2023-09-01 to Present)

• Oversee a team of 15+ customer service representatives, ensuring exceptional guest experiences and efficient front-of-house operations

• Develop and implement comprehensive training programs to upskill staff and maintain the highest standards of service

• Collaborate with the culinary and management teams to align front-of-house strategies with overall business objectives

• Analyze sales data and customer feedback to identify areas for improvement and drive continuous optimization

Career Progression

• Business Development/Account Manager - Sneakers at eBay (2022-11-01 to 2023-09-01)

• Authentication Specialist at eBay (2022-01-01 to 2023-09-01)

• Authentication Specialist at Sneaker Con (2021-03-01 to 2022-12-01)

• Creative Consultant at Joshua Bryan Scott (2013-04-01 to 2020-01-01)

• District Area Manager at The Dirty Bird Chicken + Waffles (2016-06-01 to 2019-05-01)

• General Manager at The Dirty Bird Chicken + Waffles (2015-01-01 to 2016-06-01)

• Floor Supervisor - Quick Service at MLSE (Maple Leaf Sports & Entertainment Partnership) (2006-10-01 to 2011-09-01)

Academic Background

• Bachelor of Arts in Business Administration, University of Toronto

Areas of Expertise

• Front-of-house operations management

• Customer service and guest experience optimization

• Team leadership and staff development

• Data analysis and performance reporting

• Business development and account management

• Authentication and quality assurance

Professional Impact

• Implemented new training protocols that resulted in a 20% increase in customer satisfaction ratings at The Dirty Bird Chicken + Waffles

• Spearheaded a successful business development initiative at eBay, securing 15+ new accounts and generating $1.2 million in annual revenue

• Recognized as a subject matter expert in the sneaker authentication industry, contributing to the growth and success of Sneaker Con

Conclusion

With a diverse background spanning front-of-house operations, business development, and authentication, Josh Scott is a versatile Food & Beverage professional adept at driving operational excellence, fostering positive customer experiences, and contributing to the strategic growth of organizations. In his current role as Front of House Manager at KITH, he is poised to leverage his extensive industry knowledge and leadership skills to elevate the brand's customer service offerings and contribute to its continued success.