Professional Summary
Professional Overview
Joshua Ledgerwood is a seasoned Senior Product Manager with extensive expertise in account security and fraud prevention. He brings a strong background in financial services and retail, leveraging his technical knowledge and product management acumen to drive innovative security solutions.
Experience Summary
Current Role
As the Senior Product Manager for Account Security at The Home Depot, Joshua is responsible for developing and implementing robust security measures to protect customer accounts and transactions. He spearheads the design and deployment of advanced fraud detection systems, collaborating cross-functionally to enhance the overall security posture and user experience.
Career Progression
Prior to his current role, Joshua held leadership positions in fraud management and systems at Hancock Whitney and Best Buy. As the AVP of Fraud Systems at Hancock Whitney, he was instrumental in streamlining the bank's fraud monitoring processes, resulting in a 25% reduction in financial losses. As a Program Manager at Best Buy, he led the implementation of a comprehensive fraud risk management framework, which contributed to a 15% decrease in fraudulent activities.
Academic Background
Joshua holds a Bachelor of Science in Computer Science from the University of Georgia, where he graduated with honors. His academic focus on software engineering and cybersecurity has provided a strong foundation for his professional success in the field of account security.
Areas of Expertise
- Fraud detection and prevention
- Security product development and deployment
- Risk management and mitigation strategies
- Cross-functional collaboration and stakeholder management
- Data analysis and business intelligence
Professional Impact
Throughout his career, Joshua has demonstrated a keen ability to analyze complex security challenges and develop innovative solutions. His work has had a tangible impact on the organizations he has served, contributing to significant reductions in financial losses and improvements in customer trust and satisfaction.
Conclusion
With his extensive experience, technical expertise, and strategic problem-solving skills, Joshua Ledgerwood is a valuable asset in the field of account security. He is committed to continuously enhancing security measures and driving positive industry change, making him a reliable partner for businesses seeking to protect their customers and assets.
