Professional Overview
Joshua Seng is a seasoned professional currently serving as a Telco Sales Coordinator, leveraging his expertise in sales, customer care, and technical support to drive business growth. His key areas of expertise include telco sales, customer service, and technical support, with a strong focus on the telecommunications industry.
Experience Summary
Current Role
As a Telco Sales Coordinator at JB Hi-Fi, Joshua is responsible for coordinating sales activities, managing customer relationships, and providing technical support. His current role involves working closely with the sales team to achieve sales targets, resolving customer complaints, and staying up-to-date with the latest telco products and services.
Career Progression
Joshua's career progression is marked by notable roles in the telecommunications and customer service industries. Prior to his current role, he worked as a Telco Sales representative at JB Hi-Fi, a Customer Care Specialist at ING Australia, a Business Specialist at Optus, a Sales Associate at Optus, a Software Technical Support specialist at Idealpos, and a Sales Specialist at Bose Corporation. These roles have equipped him with a deep understanding of the telecommunications industry, customer service principles, and technical support protocols.
Areas of Expertise
Joshua's areas of expertise include:
Telco sales and customer service
Technical support and troubleshooting
Sales coordination and management
Customer relationship management
* Industry analysis and market research
Professional Impact
Throughout his career, Joshua has made significant contributions to his employers, including driving sales growth, improving customer satisfaction, and resolving complex technical issues. Although specific metrics are not available, his career progression and role changes demonstrate his value as a professional in the telecommunications and customer service industries.
Conclusion
Joshua Seng is a dedicated and results-driven professional with a strong background in telco sales, customer service, and technical support. His current role as a Telco Sales Coordinator at JB Hi-Fi is a testament to his expertise and commitment to the telecommunications industry. With a focus on driving sales growth, improving customer satisfaction, and staying up-to-date with industry trends, Joshua is well-positioned to make a lasting impact in his current and future roles.
